Senior Living Receptionist & Guest Experience Lead

Brookdale Senior Living; Town of Manlius (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early access to earned wages

ID theft protection

Pet insurance

Paid Time Off

Paid holidays

Company provided life insurance

Adoption benefit

Disability insurance

Flexible Spending Accounts

Health Savings Account

Voluntary life and dependent life

Job summary

Brookdale Senior Living is seeking a Receptionist to welcome visitors, answer questions, and route calls within a community setting in New York. You will manage guest sign-in, assist with mail tasks, and support basic clerical duties to keep the community running smoothly.

The role emphasizes strong communication, courteous service, and adherence to community protocols while supporting residents and staff in a caring environment.

Qualifications

• Receptionists greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
• Our Receptionists sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.

Responsibilities

• Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
• Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
• May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.

Job description

Brookdale Senior Living is seeking a Receptionist to welcome visitors, answer questions, and route calls within a community setting in New York. You will manage guest sign-in, assist with mail tasks, and support basic clerical duties to keep the community running smoothly.

The role emphasizes strong communication, courteous service, and adherence to community protocols while supporting residents and staff in a caring environment.