Senior Living Operations Leader

Senior Lifestyle; St. Charles (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health plan

Dental/Vision insurance

Paid time off

DailyPay access to earned wages

Job summary

Senior Lifestyle in Illinois seeks a hands-on leader to run the day‑to‑day operations of a senior living community, delivering exceptional hospitality and resident satisfaction with HEART: Hospitality, Excellence, Appreciation, Respect & Teamwork.

This executive on-site role oversees staff, budgets, occupancy, licensing compliance, and community engagement, while building a collaborative team culture and ensuring high standards of care and service within the community.

Qualifications

• Bachelor’s Degree preferred.
• 3+ years of sales and marketing or business management experience.
• You professionally communicate and listen to residents, guests, and coworkers.
• You have great management skills and a willingness and desire to work harmoniously with all staff members.
• You have the ability to switch tasks quickly.
• You currently have an active Driver’s License.

Responsibilities

• Act as the on-site executive for all operations, including being the main point of contact for all staff, residents, prospects, community organizations, government agencies and the public when needed.
• Maintains resident retention by working with residents and their families, dealing with any issues that arise.
• Responds and follows up with all walk-ins, phone-ins, mail-ins timely and appropriately.
• Keeps up to date with information about competitors.
• Meets all expectations of meaningful contacts, leases and occupancy.
• Maintain budget accountability and cash flow; aggressively anticipate and minimize negative budget variances and deficits.
• Hire, train, discipline, and terminate employees in accordance with Senior Lifestyle Corporate policy.
• Maintain all local, state, and federal licenses for the community.
• Lead staff meetings.
• Promote and protect resident rights; assisting residents to make informed decisions and treating them with dignity and respect.
• Become an intricate part of the community in social and civic affairs by representing the community in local, state, and professional organizations.
• Manage other support level and management roles as needed.

Skills

Leadership

Communication

Budget management

Staff management

Multi-tasking

Driver's license

Education

Bachelor's Degree preferred

Job description

Senior Lifestyle in Illinois seeks a hands-on leader to run the day‑to‑day operations of a senior living community, delivering exceptional hospitality and resident satisfaction with HEART: Hospitality, Excellence, Appreciation, Respect & Teamwork.

This executive on-site role oversees staff, budgets, occupancy, licensing compliance, and community engagement, while building a collaborative team culture and ensuring high standards of care and service within the community.