Senior Living Operations Director

Stoughton Meadows Assisted Living; Manitowoc (WI); On-site; USD 95,000 - 135,000; Full time

Job summary

The Pennant Group, Inc. is seeking an experienced Operations Director to provide leadership and oversight across assisted living communities, including Harbor View, Meadow View, and Scandinavian Court.

You will drive daily operations, regulatory compliance, and the resident experience while partnering with community leadership. The role emphasizes building high-performing teams, improving efficiency, and achieving occupancy and financial goals within a mission-driven organization dedicated to

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Human Services, or a related field.
• Leadership experience in senior living, healthcare, hospitality, operations, or multi-department management.
• Strong business acumen and operational management skills.
• Proven ability to lead teams, manage competing priorities, and drive results.
• Excellent communication, problem-solving, and relationship-building skills.
• Commitment to delivering exceptional service and resident-centered care.

Responsibilities

• Provide oversight and support for daily community operations.
• Ensure compliance with state regulations, company policies, and quality standards.
• Identify opportunities to improve efficiency, service delivery, and operational outcomes.
• Maintain a safe, welcoming, and resident-focused environment.
• Recruit, develop, coach, and retain high-performing team members.
• Foster a culture of accountability, collaboration, and engagement.
• Provide leadership support to department managers and supervisors.
• Promote effective communication and teamwork across all departments.
• Champion a culture that prioritizes resident dignity, choice, and quality of life.
• Build strong relationships with residents, families, and community partners.
• Address concerns and resolve issues professionally and proactively.
• Drive initiatives that enhance resident and family satisfaction.
• Support budgeting, labor management, and operational planning.
• Monitor key performance indicators and operational metrics.
• Assist in achieving occupancy, retention, and financial goals.
• Contribute to strategic decision-making and community growth initiatives.
• Partner with sales and outreach teams to support occupancy goals.
• Develop relationships with healthcare providers, referral sources, and local organizations.
• Promote a positive community reputation through engagement and service excellence.

Skills

Leadership

Communication

Problem solving

Team development

Relationship building

Education

Bachelor’s degree in Healthcare Admin / Business / Human Services

Job description

The Pennant Group, Inc. is seeking an experienced Operations Director to provide leadership and oversight across assisted living communities, including Harbor View, Meadow View, and Scandinavian Court.

You will drive daily operations, regulatory compliance, and the resident experience while partnering with community leadership. The role emphasizes building high-performing teams, improving efficiency, and achieving occupancy and financial goals within a mission-driven organization dedicated to