Senior Living Guest Services Pro

LakeHouse Senior Living; Zanesville (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Early wage access

Flexible scheduling

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Holidays

401(k) match

Paid training

Growth opportunities

Uniforms

EAP

Volunteer time off

Wellness benefits

Job summary

LakeHouse Senior Living seeking a friendly Front Desk Receptionist to greet guests, residents, and staff, answer calls, take messages, and provide general information. You will support front-desk operations and help coordinate communications.

Ideal candidates will have a high school diploma or GED and 1–3 years in customer service. This role offers a stable, compassionate environment in our Ohio communities with growth opportunities.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Telephone etiquette

Communication skills

Education

High school diploma or GED

Job description

LakeHouse Senior Living seeking a friendly Front Desk Receptionist to greet guests, residents, and staff, answer calls, take messages, and provide general information. You will support front-desk operations and help coordinate communications.

Ideal candidates will have a high school diploma or GED and 1–3 years in customer service. This role offers a stable, compassionate environment in our Ohio communities with growth opportunities.