Senior Living Concierge – Guest Services & Admin Support

Belmont Village Senior Living; Glenview (IL); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Career Growth and Training programs

BV Cares direct employee support

Exclusive discounts and offers from a

Complimentary unlimited continuing

Celebration of Employee Milestones

Referral bonus opportunities

Job summary

Belmont Village Senior Living in Glenview, IL is seeking a Part-Time Concierge to be the first point of contact for residents, families, vendors and guests. You will deliver exceptional hospitality and assist with administrative tasks while ensuring a welcoming, safe environment.

Key duties include greeting guests, managing calls, handling inquiries with empathy, coordinating packages, and supporting communication across departments. The schedule is Tuesday through Saturday, 4:30 p.m.

Qualifications

• High School diploma or equivalent.
• Proven experience with a multi-line phone system.
• Proficient in MS Office.
• Must communicate clearly in English.
• Demonstrates initiative and reliability.
• Professional, pleasant and team oriented attitude.
• Consistent and reliable attendance.

Responsibilities

• Greet residents, visitors and staff warmly.
• Manage and direct incoming phone calls efficiently and professionally.
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity.
• Log and coordinate distribution of packages as appropriate.
• Collaborate with various departments to promote effective communication.
• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure.
• Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed.
• Record maintenance work order requests through an electronic record system.
• Maintain an organized workspace to promote efficiency and preserve first appearance impressions.
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction.

Skills

Phone system

English proficiency

Initiative

Administrative and organizational

Reliability

Education

High School diploma or equivalent

Tools

MS Office

Job description

Belmont Village Senior Living in Glenview, IL is seeking a Part-Time Concierge to be the first point of contact for residents, families, vendors and guests. You will deliver exceptional hospitality and assist with administrative tasks while ensuring a welcoming, safe environment.

Key duties include greeting guests, managing calls, handling inquiries with empathy, coordinating packages, and supporting communication across departments. The schedule is Tuesday through Saturday, 4:30 p.m.