Senior Living Concierge - Guest Experience Pro

Belmont Village Senior Living; Encinitas (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Career growth

BV Cares program

Discounts

Continuing education courses

Milestones and achievements

Referral bonuses

Job summary

Belmont Village Senior Living in Encinitas, CA is seeking a friendly Concierge to be the first point of contact for residents, families, vendors and guests. You will deliver outstanding customer service, handle administrative tasks and help create a welcoming, safe environment.

The ideal candidate will have strong communication skills, experience with multi-line phone systems and proficiency in MS Office, with a focus on hospitality and teamwork in a fast-paced senior living setting.

Qualifications

• High School diploma or equivalent.
• Proven experience with a multi-line phone system and professional phone etiquette.
• Proficient in MS Office applications.
• Excellent written and verbal English communication.

Responsibilities

• Greet residents, visitors and staff warmly.
• Manage and direct incoming phone calls efficiently and professionally.
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity.
• Log and coordinate distribution of packages as appropriate.
• Collaborate with various departments to promote effective communication.
• Monitor community access by ensuring proper sign-in and respond to emergencies per policy.
• Schedule resident transportation and assist with event setup as needed.
• Record maintenance work order requests through an electronic system.
• Maintain an organized workspace to promote efficiency and first impressions.

Skills

Customer service

Phone etiquette

Communication

Organization

Education

High school diploma or equivalent

Tools

MS Office

Job description

Belmont Village Senior Living in Encinitas, CA is seeking a friendly Concierge to be the first point of contact for residents, families, vendors and guests. You will deliver outstanding customer service, handle administrative tasks and help create a welcoming, safe environment.

The ideal candidate will have strong communication skills, experience with multi-line phone systems and proficiency in MS Office, with a focus on hospitality and teamwork in a fast-paced senior living setting.