Senior Living Concierge & Guest Experience Lead

The Neighborhood at Vestavia Hills; Edgemont (AL); On-site; USD 25,000 - 34,000; Full time

Job summary

The Neighborhood at Vestavia Hills is seeking a friendly Concierge to welcome residents, families, and visitors on site. You will manage phone calls, messages, and scheduling, and support the Community Engagement Director.

The role includes assisting with recruitment tasks and maintaining a warm, inviting Bistro area atmosphere. Qualifications include a High School Diploma or GED and demonstrated customer service experience.

Qualifications

• Proven customer service experience and skills.
• Knowledge and experience in the Senior Living Industry preferred.
• Education: High School Diploma/ GED required

Responsibilities

• Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest
• Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal
• Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate’s information onsite to launch the recruitment process
• Answers incoming calls and resident calls within two – three (2 – 3) rings with the appropriate community greeting message and identification
• Tales complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient
• Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate
• Manages appointments for residents and family members such as but not limited to hair dresser, transportation, other
• Sends get well cards to residents in the community (obtain community leaders signatures before delivering card)
• Sends sympathy cards to families and/ or responsible parties as needed (obtain community leaders signatures before delivering card)

Skills

Excellent communication

Customer service

Multitasking

Phone etiquette

Education

High School Diploma/GED

Job description

The Neighborhood at Vestavia Hills is seeking a friendly Concierge to welcome residents, families, and visitors on site. You will manage phone calls, messages, and scheduling, and support the Community Engagement Director.

The role includes assisting with recruitment tasks and maintaining a warm, inviting Bistro area atmosphere. Qualifications include a High School Diploma or GED and demonstrated customer service experience.