Concierge

Phoenix Senior Living; Vestavia Hills (AL); On-site; USD 26,000 - 32,000; Full time

Job summary

Phoenix Senior Living's Neighborhood at Vestavia Hills is seeking a Concierge to join the team as the first point of contact for potential residents, families, and visitors. The role includes greeting guests, handling calls, and communicating messages to the appropriate staff, while providing a concise overview of community information.

The Concierge will also assist with recruitment activities, perform data entry and general administrative duties, and monitor the Bistro area to maintain a

Qualifications

• Education: High School Diploma/ GED required
• Proven customer service experience and skills
• Knowledge and experience in the Senior Living Industry preferred

Responsibilities

• Oversees the lobby and entry area, greeting visitors and residents with a warm welcome.
• Answers incoming calls promptly and communicates messages to the appropriate team member.
• Provides community overview information to inquiries in support of marketing and sales efforts.
• Assists with recruitment processes and captures candidate information onsite for online applications.
• Manages appointments for residents and family members (e.g., hairdresser, transportation).
• Monitors the Bistro area to ensure refreshments, cleanliness, music and a pleasant atmosphere.

Skills

Customer service

Communication

Hospitality

Reception

Education

High School Diploma

Job description

Description

The Neighborhood at Vestavia Hills is seeking a Concierge to join their team!

Shift details: 9am to 5pm

Concierge

Monday- Friday; Every other weekend required

PURPOSE

Concierge

The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts. Other responsibilities include assisting the Associate Director /HR Designee in the community recruitment process, computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, music and ensuring a pleasant atmosphere.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Concierge

CUSTOMER EXPERIENCE

• Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest
• Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal
• Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate’s information onsite to launch the recruitment process
• Answers incoming calls and resident calls within two – three (2 – 3) rings with the appropriate community greeting message and identification
• Tales complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient
• Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate
• Manages appointments for residents and family members such as but not limited to hair dresser, transportation, other
• Sends get well cards to residents in the community (obtain community leaders signatures before delivering card)
• Sends sympathy cards to families and/ or responsible parties as needed (obtain community leaders signatures before delivering card)

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Requirements

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

Concierge

• Education: High School Diploma/ GED required
• Proven customer service experience and skills
• Knowledge and experience in the Senior Living Industry preferred