Senior Living Concierge & Guest Experience

The Waterford at Fitchburg; Fitchburg (WI); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health and dental insurance

401k with company match

PTO from day one

Employee Assistance Program

Job summary

The Waterford at Fitchburg, a Sonida Senior Living community, is seeking a Concierge to provide exceptional front-desk service and information to residents, families, and visitors. This role supports daily operations and helps ensure a welcoming environment at our Fitchburg location.

The position emphasizes friendly customer service, teamwork, and efficient handling of inquiries, mail, and transportation coordination.

Qualifications

• Enjoy providing exceptional customer service and care to our senior residents.
• Appreciate the value of being a dependable & responsible member of greater team.

Responsibilities

• Answers telephone and directs callers to appropriate individuals
• Greets and directs visitors to the community
• Coordinates resident transportation needs with the Transportation Manager
• Receives, sorts, and forwards incoming mail
• Coordinates pickup and delivery of express mail services (FedEx, UPS, etc.)
• Resolves customer questions and concerns

Skills

Customer service

Team player

Job description

The Waterford at Fitchburg, a Sonida Senior Living community, is seeking a Concierge to provide exceptional front-desk service and information to residents, families, and visitors. This role supports daily operations and helps ensure a welcoming environment at our Fitchburg location.

The position emphasizes friendly customer service, teamwork, and efficient handling of inquiries, mail, and transportation coordination.