Front Desk Concierge - Welcoming Residents & Visitors

Silver Birch Living; Fort Wayne (IN); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Pay on Demand

Attendance Recognition

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Invest in Excellence

Emergency Assistance Fund

Career Growth

Great Place to Work

Job summary

Silver Birch Living in Fort Wayne seeks a Receptionist to warmly welcome residents, families, and visitors and to ensure a calm, friendly front desk.

You’ll greet guests, answer calls, assist with directions, manage mail and deliveries, and support quick, courteous service throughout the community, contributing to a warm, caring environment.

This role emphasizes strong organizational skills, reliability, and a penchant for professionalism in a busy senior living setting.

Qualifications

• A high school diploma or GED is helpful.
• Front desk or customer service experience is a plus.
• Friendly, clear communication skills.
• Kind, patient, and helpful with residents and visitors.
• Strong organization skills and multitasking ability.
• Willingness to work some weekends and holidays.

Responsibilities

• Greet and welcome residents, families, and visitors as they arrive.
• Help visitors sign in and provide basic directions or assistance.
• Answer phone calls, transfer calls, or take messages as needed.
• Answer questions or help connect people with the right team member.
• Keep the front desk organized and stocked with forms and supplies.
• Receive and sort mail, packages, and deliveries.
• Prepare outgoing mail when needed.
• Track visitors entering and leaving the community.
• Assist with basic office tasks such as filing and organizing paperwork.
• Prepare guest meal vouchers when needed.

Skills

Front desk experience

Customer service

Communication skills

Organizational skills

Multitasking

Team player

Education

High school diploma or GED

Job description

Silver Birch of Fort Wayne North is looking for a Receptionist to join our team. As the first friendly face people see when they arrive, you’ll play an important role in helping residents, families, and visitors feel welcome, supported, and at ease. Your presence at the front desk helps set the tone for a warm and caring community every day.

Why You’ll Enjoy Working at Silver Birch

At Silver Birch Living, we’re more than a workplace — we’re a caring community. Our team members value kindness, teamwork, and making a difference, and we support one another in creating a welcoming environment for everyone who walks through our doors. We believe your work matters, and we make sure you feel appreciated, respected, and proud of what you do.

We also offer benefits that support your life both at work and at home:

• Pay on Demand – Get paid when you need it
• Attendance Recognition Program – Rewards for reliability
• Paid Time Off – Time to rest and recharge
• Health, Dental, and Vision Insurance – Through BlueCross BlueShield
• Invest in Excellence Program – Rewards for learning and doing great work
• Employee Emergency Assistance Fund – Support during unexpected challenges
• Growth Opportunities – Build your career with Silver Birch Living
• Certified Great Place to Work® – 2024 & 2025
  
  
  

What You’ll Be Doing

• Greet and welcome residents, families, and visitors as they arrive
• Help visitors sign in and provide basic directions or assistance
• Answer phone calls, transfer calls, or take messages as needed
• Answer questions or help connect people with the right team member
• Keep the front desk organized and stocked with forms and supplies
• Receive and sort mail, packages, and deliveries
• Prepare outgoing mail when needed
• Track visitors entering and leaving the community
• Assist with basic office tasks such as filing and organizing paperwork
• Prepare guest meal vouchers when needed
  
  
  

What We’re Looking For

• A high school diploma or GED is helpful
• Front desk or customer service experience is a plus
• Someone with friendly, clear communication skills
• A team member who is kind, patient, and helpful with residents and visitors
• Strong organization skills and the ability to handle more than one task at a time
• Comfort working in a busy environment
• Willingness to work some weekends and holidays as needed
  
  
  

Silver Birch Living is an Equal Opportunity Employer.