Senior Living Concierge: Flexible Scheduling & Guest Experience

Provincial Senior Living; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options with full-

Job summary

Provincial Senior Living in Las Cruces, NM seeks a Concierge to warmly greet guests, residents, and team members while handling external and internal calls and messages with clear, courteous information.

You will manage appointments, direct inquiries, prepare meal tickets, maintain logs, and ensure the desk area stays organized and welcoming. Weekend shifts (Sat/Sun 9–6) are included as part of full-time coverage.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.
• Saturday and Sunday - 9:00 am-6:00 pm

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Provincial Senior Living in Las Cruces, NM seeks a Concierge to warmly greet guests, residents, and team members while handling external and internal calls and messages with clear, courteous information.

You will manage appointments, direct inquiries, prepare meal tickets, maintain logs, and ensure the desk area stays organized and welcoming. Weekend shifts (Sat/Sun 9–6) are included as part of full-time coverage.