Senior Living Admissions & Community Relations Lead

Pennant Group; Fond du Lac (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

The Pennant Group, Inc. is seeking a Family Advisor for Maple Meadows Assisted Living and Lakepoint Villa Assisted Living in Fond du Lac, WI. You will lead the resident recruitment process, build relationships with families, and guide admissions in collaboration with the community management team.

Strong communication, dependable customer service, and knowledge of elder physiology are essential. Local travel is required, and the role focuses on occupancy and community outreach.

Qualifications

• Excellent English communication, written and spoken.
• Ability to communicate a clear vision of the community and services.
• Dependable, punctual and professional demeanor.
• Knowledge of physiology and psychology of the elderly.
• Recognizes signs of dementia.
• Strong customer service and telephone marketing skills.
• Willingness to travel locally.

Responsibilities

• Lead resident recruitment by building relationships with prospects and families.
• Develop and maintain marketing strategies and referral sources.
• Maintain occupancy levels and track resident movements.
• Serve as central contact for prospective residents and coordinate admissions with management team.
• Collaborate with community management on admissions and assessments.

Skills

Communication skills

Customer service

Telephone marketing

Education

Degree in marketing or human services

Job description

The Pennant Group, Inc. is seeking a Family Advisor for Maple Meadows Assisted Living and Lakepoint Villa Assisted Living in Fond du Lac, WI. You will lead the resident recruitment process, build relationships with families, and guide admissions in collaboration with the community management team.

Strong communication, dependable customer service, and knowledge of elder physiology are essential. Local travel is required, and the role focuses on occupancy and community outreach.