Senior Life Sciences CSR - ERP/CRM Expert

BD; Austin (TX); On-site; USD 48,000 - 68,000; Full time

Job summary

BD is seeking a Customer Service Representative III in the USA, TX – San Antonio, to provide advanced support for scientific products and services. You will manage ERP requests, review orders, and ensure accurate order processing while collaborating with Supply Chain and Commercial Operations to ensure on-time delivery.

Ideal candidates have 3–5 years in life sciences customer service, strong communication, and proficiency with Salesforce and SAP ERP systems.

Qualifications

• Minimum 3–5 years in a customer service role within life sciences or related field.
• Able to handle complex inquiries and resolve issues independently.
• Excellent verbal and written communication; able to explain technical info clearly.
• Knowledge of CRM software and ERP systems.
• Proficient in Microsoft Office Suite.

Responsibilities

• Create and maintain ERP requests to support end-to-end order fulfillment.
• Review and input customer orders from all approved channels.
• Validate orders before creation to prevent errors.
• Manage short supplies, backorders, and allocations with Supply Chain.
• Handle exceptions, credits, rebills, and returns per policy.
• Collaborate with Supply Chain and Commercial Operations on deliveries and launches.
• Deliver professional, courteous customer interactions and document all contacts.
• Resolve product/service complaints per guidelines and regulatory requirements.
• Participate in team meetings and continuous improvement efforts.

Skills

ERP systems

CRM software

Customer focus

Communication skills

Education

High School diploma or GED

Tools

Salesforce

SAP ECC

S/4HANA

Job description

BD is seeking a Customer Service Representative III in the USA, TX – San Antonio, to provide advanced support for scientific products and services. You will manage ERP requests, review orders, and ensure accurate order processing while collaborating with Supply Chain and Commercial Operations to ensure on-time delivery.

Ideal candidates have 3–5 years in life sciences customer service, strong communication, and proficiency with Salesforce and SAP ERP systems.