Senior Customer Service & Order Operations Lead

BD Mexico; Irvine (CA); On-site; USD 28,000 - 44,000; Full time

Job summary

BD is a leading global medical technology company based in Irvine, CA. We are seeking a seasoned Customer Service / Order Management professional to manage orders, credits, returns, and invoicing, while supporting root cause analysis and process improvements.

You will work with ERP systems (SAP, JDE, Oracle), coordinate with Supply Chain and Operations, and mentor teammates in a fast-paced environment. This on-site role emphasizes collaboration across departments to ensure accurate, timely

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 5 years of customer service, order management, or related experience.
• Experience with ERP platforms such as SAP, JDE, Oracle, or similar systems.

Responsibilities

• Manage customer orders, returns, billing adjustments, recalls, and account assignments with timely resolution.
• Process and reconcile consignment conversions, analyze data, and generate reports for sales and customers.
• Investigate and resolve complex customer issues through root cause analysis and corrective action.
• Process customer returns and monitor completion through product receipt and resolution.
• Prepare and maintain documentation supporting customer credits in compliance with SOX.
• Coordinate with Supply Chain and Operations to monitor inventory and communicate impacts.
• Train and mentor new and existing team members.
• Support process improvements, system enhancements, and special projects to improve customer experience and efficiency.

Skills

Customer service

Order management

ERP systems proficiency

Education

High School Diploma

Tools

SAP

JDE

Oracle

Job description

BD is a leading global medical technology company based in Irvine, CA. We are seeking a seasoned Customer Service / Order Management professional to manage orders, credits, returns, and invoicing, while supporting root cause analysis and process improvements.

You will work with ERP systems (SAP, JDE, Oracle), coordinate with Supply Chain and Operations, and mentor teammates in a fast-paced environment. This on-site role emphasizes collaboration across departments to ensure accurate, timely