Senior Life Sciences Customer Support Specialist

Becton Dickinson; San Antonio (TX); On-site; USD 52,000 - 66,000; Full time

Job summary

Becton Dickinson in San Antonio, TX is seeking a Customer Service Representative III to deliver advanced support for scientific products, manage end-to-end orders, and ensure accuracy and timely delivery.

You will collaborate with Supply Chain and Commercial Operations, handle complex inquiries, resolve issues, and maintain compliance with FDA and ISO guidelines while delivering professional customer interactions.

Qualifications

• 3–5 years in a customer service role within life sciences or related industry.
• High School diploma or GED required.
• Relevant experience strongly preferred.
• Ability to handle complex inquiries independently.
• Excellent verbal and written communication skills.
• Knowledge of CRM software (e.g., Salesforce) and ERP systems (e.g., SAP ECC, S/4HANA).
• Strong problem-solving and analytical skills.
• Ability to work independently and in a team in a fast-paced environment.
• Empathy and commitment to customer satisfaction.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required.

Responsibilities

• Create and manage ERP requests to support end-to-end order fulfillment.
• Receive, review, and input customer orders from all channels.
• Validate orders prior to creation to prevent errors.
• Manage short supply, backorders, and allocations with Supply Chain.
• Handle orders for exception or specialty products with added controls.
• Collaborate with Supply Chain and COM for on-time delivery and launches.
• Deliver professional, courteous customer interactions; document all contacts.
• Resolve complaints per guidelines, escalating as needed to management.
• Participate in team meetings and continuous improvement efforts.

Skills

ERP systems

CRM software

Order management

Communication skills

Education

High School diploma or GED

Tools

Salesforce

SAP ECC

S/4HANA

Job description

Becton Dickinson in San Antonio, TX is seeking a Customer Service Representative III to deliver advanced support for scientific products, manage end-to-end orders, and ensure accuracy and timely delivery.

You will collaborate with Supply Chain and Commercial Operations, handle complex inquiries, resolve issues, and maintain compliance with FDA and ISO guidelines while delivering professional customer interactions.