Senior Library Services Specialist Neighborhood Programs

City of Houston; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

The Houston Public Library is seeking a Senior Library Service Specialist to join Neighborhood Libraries. You will deliver outstanding customer service at desks and by phone, organize innovative programs for all ages, and help customers with technology.

You will promote library services systemwide, engage with community groups, assist with collection maintenance, and may serve as acting supervisor in the manager's absence. Evening and weekend shifts are required, in a dynamic service environment.

Qualifications

• Requires a Bachelor's degree.
• One year of professional/paraprofessional experience in library, information services, or education.
• Substitution: Associate’s degree and three years of professional/paraprofessional library experience, or five years experience in library information services may substitute.
• Experience providing programming and services in a library setting; bilingual (Spanish and English) preferred.

Responsibilities

• Provide customer service at public service desks and by phone.
• Provide innovative programming in the library for all ages including language classes, computer classes, after school programs, and storytime.
• Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues.
• Promote library services and programming both for the assigned location and systemwide.
• Collaborate with community groups through outreach to enhance and promote library services and programs.
• Assist with the collection maintenance, weeding and use of the collection and shelve and retrieve library materials.
• May serve as the person in charge in the absence of the manager.
• Evening and weekend (Saturday and Sunday) shift work is required.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Programming

Public outreach

Education

Bachelor's degree

Tools

MS Office Suite

OneDrive

e-readers and tablets

Job description

The Houston Public Library is seeking a Senior Library Service Specialist to join Neighborhood Libraries. You will deliver outstanding customer service at desks and by phone, organize innovative programs for all ages, and help customers with technology.

You will promote library services systemwide, engage with community groups, assist with collection maintenance, and may serve as acting supervisor in the manager's absence. Evening and weekend shifts are required, in a dynamic service environment.