Senior Legal Process Manager: AI-Driven Improvements

Capital One; McLean (VA); On-site; USD 89,000 - 101,000; Full time

Job summary

Capital One is seeking a Sr. Associate, Legal Process Manager in McLean, VA to drive execution of high-priority processes for the Tech Reg Legal team.

You will partner with legal and business stakeholders from day one and shape process improvements that balance risk, compliance, and efficiency. You will utilize data analytics, lead cross-functional initiatives, and explore AI-assisted approaches to document processes and accelerate root cause analysis.

Qualifications

• Bachelor's Degree or military experience.
• At least 1 year of experience in Microsoft Office or G Suite.
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or a combination.

Responsibilities

• Oversee process improvement work and collaborate with cross-functional teams.
• Collect, analyze, and measure data to identify trends and provide insights.
• Drive end-to-end customer process improvements based on user needs.
• Identify and implement process improvements to mitigate risks and drive issue resolution.
• Use generative AI to accelerate process documentation and root-cause analysis.

Skills

Strong communication

Collaborative

Independent work

Creative problem solving

Education

Bachelor's Degree or military experience

Tools

Microsoft Office / G Suite

Job description

Capital One is seeking a Sr. Associate, Legal Process Manager in McLean, VA to drive execution of high-priority processes for the Tech Reg Legal team.

You will partner with legal and business stakeholders from day one and shape process improvements that balance risk, compliance, and efficiency. You will utilize data analytics, lead cross-functional initiatives, and explore AI-assisted approaches to document processes and accelerate root cause analysis.