Senior Legal Operations & Projects Lead

Troutman Pepper Hamilton Sanders; Atlanta (GA); On-site; USD 120,000 - 170,000; Full time

Job summary

Troutman Pepper Hamilton Sanders seeks a Legal Project Manager to lead core LPM services for large clients. You will partner with client operations and internal teams to scope, budget, forecast, and bill in line with guidelines, delivering routine reporting and issue escalation.

You will develop playbooks and training, improve processes, and drive efficiency across attorneys, staff, and finance, ensuring data quality and strategic insights for leadership.

Qualifications

• Strong knowledge of legal operations and portfolio/matter lifecycle management, including intake, scoping, budgeting/AFA setup, delivery, closeout, and post‑matter review.
• Knowledge of tools leveraged within the legal industry including Aderant, CounselLink, Legal Tracker, InTapp, HighQ, and Tableau for reporting and analysis.
• Demonstrated knowledge of and success with core financial management concepts, including budget‑to‑actuals, accruals, forecasting, WIP/AR, realization and collections, write‑offs, and variance/root‑cause analysis.
• Ability to cover a wide range and level of tasks, from thinking strategically about future needs and opportunities to troubleshooting details where needed.
• Collaborative approach to teaming and future partnering.
• Strong focus on details and follow-through for assigned responsibilities.
• Creative thinker; able to spot issues and implement practical solutions, especially for long‑standing concerns.
• Poise and patience under pressure; ability to multi-task.
• Superb time management, judgment, decision-making, and problem‑solving skills.
• Exceptional leadership, and strategic thinking skills.
• Exceptional written, verbal, and interpersonal communication and presentation skills.
• Strong organizational, prioritization, and project management skills to streamline processes and improve efficiency.
• High integrity and professionalism; established credibility and trusted partnership with legal project management team and stakeholders.
• Proactive mindset focused on innovation and continuous improvement.
• Strong commitment to client service, ethical conduct, and firm values.
• Ability to exercise discretion and confidentiality in maintaining firm and client information.

Responsibilities

• Improve the overall execution, efficiency, and accuracy of legal projects, focusing on improving client experience and streamlining operational tasks.
• Document and maintain current and future-state workflows, decision rights, and handoffs for consistent execution.
• Set up and maintain budgets and AFAs, translating pricing proposals into matter-level budgets and monitoring budget-to-actuals.
• Ensure adherence to outside counsel/billing guidelines and AFA requirements in systems and processes.
• Provide periodic client program KPI reporting to leadership and stakeholders, highlighting variances and actions.
• Lead process improvements with leadership to streamline workflows and increase profitability.
• Develop playbooks, templates, checklists, and training materials; deliver training and measure adoption.
• Coordinate guidelines and standards to drive consistency across matters and teams.
• Leverage firm technologies to automate data capture, maintain data quality, and generate reports.

Skills

Legal operations

Portfolio/matter lifecycle

Budgeting/forecasting

Billing guideline compliance

Reporting and analytics

Cross-functional collaboration

Process improvement

Education

Bachelor’s degree

Tools

Aderant

CounselLink

Legal Tracker

InTapp

HighQ

Tableau

Job description

Troutman Pepper Hamilton Sanders seeks a Legal Project Manager to lead core LPM services for large clients. You will partner with client operations and internal teams to scope, budget, forecast, and bill in line with guidelines, delivering routine reporting and issue escalation.

You will develop playbooks and training, improve processes, and drive efficiency across attorneys, staff, and finance, ensuring data quality and strategic insights for leadership.