Senior Learning Solutions Designer — Hybrid

Charles Schwab; Austin (TX); On-site; USD 102,000 - 150,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off and sabbatical program

Parental leave and family benefits

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab seeks a Senior Manager, Instructional Designer to lead hands-on design and partner with stakeholders across the Learning Solutions organization. You will analyze needs, design high‑impact learning experiences, and drive measurable outcomes aligned with business priorities.

The role emphasizes applying adult learning principles, creating multi‑modal content, and leveraging AI responsibly to improve efficiency. A hybrid work model supports collaboration and client-focused outcomes.

Qualifications

• 6+ years of experience creating self-paced, blended, and instructor-led learning solutions.
• Portfolio demonstrating senior-level work on complex learning solutions with measurable outcomes.
• Formal education, certification, or equivalent training in instructional design, adult learning, or a related field.
• Experience using generative AI to create effective learning solutions and evaluate outputs for quality, accessibility, and responsible use.
• Strong writing and editorial skills with a focus on clarity and ease of understanding.
• Ability to handle large, high complexity projects concurrently.
• Advanced skills in graphic design, video, audio, and multimedia content creation.

Responsibilities

• Design and develop learning experiences using the ADDIE model, grounded in adult learning principles and aligned to business outcomes.
• Conduct needs analyses to define learning goals, delivery methods, project scope, and success measures.
• Build training plans addressing the who, what, when, where, why, and how to achieve business results through learning.
• Create content outlines, storyboards, prototypes, and other design artifacts to support development.
• Develop effective learning materials for multiple modalities, such as eLearning, video, virtual and in-person instruction.
• Write clear, compelling training content that follows Schwab's standards.
• Define requirements, scope, timelines, and work plans to meet milestones and delivery deadlines.
• Manage the review and feedback process to ensure quality and alignment.
• Apply WCAG and established processes and policies.
• Build and maintain strong partnerships with stakeholders, colleagues, and subject matter experts.
• Facilitate productive project meetings and communicate risks, needs, and recommendations.
• Use visual and instructional design principles to create graphics and visuals that enhance learning.
• Apply AI thoughtfully in learning design to improve efficiency and measurable business outcomes.
• Contribute to team strategy and elevate design practices.
• Share expertise and elevate design practices through consultation, feedback, and mentorship.
• Evaluate learning effectiveness using data and feedback to improve learner and business outcomes.

Skills

Instructional design

AI in learning

Editorial skills

Project management

Strong writing

Multimedia content creation

Stakeholder collaboration

Education

Bachelor's degree in instructional design or related field

Tools

Adobe Creative Suite

Video/Audio production tools

Generative AI tools

Job description

Charles Schwab seeks a Senior Manager, Instructional Designer to lead hands-on design and partner with stakeholders across the Learning Solutions organization. You will analyze needs, design high‑impact learning experiences, and drive measurable outcomes aligned with business priorities.

The role emphasizes applying adult learning principles, creating multi‑modal content, and leveraging AI responsibly to improve efficiency. A hybrid work model supports collaboration and client-focused outcomes.