Senior Learning Operations Lead – Americas & EMEA

Otis; United States; Remote; USD 155,000 - 170,000; Full time

Job summary

Otis is seeking a Senior Manager, Americas & EMEA Learning Operations to lead regional learning operations and drive enterprise programs across the Americas and Europe, Middle East, and Africa. You will establish governance, optimize processes with Lean and Kaizen, and harness agentic AI to automate routine administration while ensuring data privacy and compliance.

You will oversee end-to-end deployment of leadership, functional, technical, compliance, and professional development programs,

Qualifications

• Bachelor's degree in HR, organizational development, business, education, or related field.
• 6+ years of experience in learning operations, learning administration, learning technologies, talent development, or HR operations.
• Experience leading regional or global teams in a complex, matrixed organization.
• Strong expertise in LMS administration, learning technologies, reporting, analytics, and process governance.
• Demonstrated experience improving operational processes through Lean, Kaizen, or comparable continuous-improvement methods, and applying AI or intelligent automation to reduce manual administrative work; experience with agentic AI is strongly preferred.
• Proven experience overseeing large-scale learning deployments and operational delivery.
• Strong project management, stakeholder management, and change management capabilities.
• Experience managing external vendors, budgets, and service providers.
• Excellent communication and analytical skills.
• Ability to translate strategy into operational execution and measurable results.

Responsibilities

• Lead learning operations across the Americas and EMEA, ensuring consistent execution of enterprise learning programs.
• Establish and maintain regional governance, service levels, and operational standards aligned with global learning operations practices.
• Drive operational excellence and continuous improvement initiatives that improve efficiency, quality, scalability, and learner experience.
• Lead process optimization using Lean, Kaizen workshops, process mapping, root-cause analysis, and standard work to eliminate waste, simplify workflows, improve controls, and continuously enhance service quality.
• Serve as the escalation point for operational issues, risks, and delivery challenges.
• Oversee the end-to-end operational deployment and administration of leadership, functional, technical, compliance, and professional development programs.
• Partner with Learning Program Managers to ensure successful program launches, execution, learner communications, completion tracking, and reporting.
• Monitor delivery performance and ensure programs are executed in accordance with timelines, quality standards, and stakeholder expectations.
• Ensure effective coordination across multiple countries, operating units, and business functions.
• Lead regional adoption and optimization of learning technologies.
• Partner with HR Technology, Digital Technology, and vendors to resolve issues, improve user experience, and support system enhancements.
• Ensure data accuracy, governance, testing, and compliance requirements are maintained.
• Champion digital learning innovation and process automation opportunities.
• Identify, prioritize, and implement AI-enabled automation opportunities—with a focus on agentic AI—to streamline routine learning administration and operations while maintaining appropriate data privacy, security, compliance, human oversight, and change-management controls.
• Develop and deliver learning analytics, dashboards, and operational metrics that provide actionable insights to leaders.
• Monitor participation, completion, learner engagement, operational performance, and program effectiveness.
• Conduct regular operational reviews and provide recommendations for improvement.
• Leverage data to identify trends, risks, and opportunities to optimize learning outcomes.
• Ensure compliance, regulatory, and mandatory training programs are deployed and administered effectively.
• Maintain audit-ready processes, controls, and documentation.
• Monitor regional compliance requirements and partner with HR, Compliance, Legal, and business stakeholders to mitigate risk.
• Ensure adherence to enterprise learning policies and standards.
• Manage relationships with learning vendors, facilitators, service providers, and technology partners.
• Monitor regional learning operations budgets, purchase orders, and expenditures.
• Evaluate vendor performance and identify opportunities for cost savings and operational efficiencies.
• Support contract governance and vendor management processes.
• Lead and develop a team of Learning Specialists and learning operations resources supporting the Americas and EMEA.
• Foster a service-oriented, customer-focused culture centered on operational excellence.
• Build team capability through coaching, development planning, succession planning, and knowledge sharing.
• Promote collaboration across regional and global learning teams.

Skills

Lean methodology

Kaizen

AI automation

Leadership

Project management

Stakeholder management

Change management

Vendor management

Data analytics

Education

Bachelor's degree in HR/Organizational Development/Business/Education

Tools

LMS administration

Learning technologies

HR technology systems

Data governance tools

Job description

Otis is seeking a Senior Manager, Americas & EMEA Learning Operations to lead regional learning operations and drive enterprise programs across the Americas and Europe, Middle East, and Africa. You will establish governance, optimize processes with Lean and Kaizen, and harness agentic AI to automate routine administration while ensuring data privacy and compliance.

You will oversee end-to-end deployment of leadership, functional, technical, compliance, and professional development programs,