Remote Senior Learning Ops Lead — Americas & EMEA

Otis Elevator Co.; United States; Remote; USD 155,000 - 170,000; Full time

Job summary

Otis Elevator Co. in the United States seeks a Senior Manager, Americas & EMEA Learning Operations to lead regional learning programs, governance, and delivery across multiple countries.

You will optimize processes with Lean/Kaizen and drive AI-enabled automation while ensuring compliance and high-quality experiences. You will partner with HR, Learning Advisors, and program managers to deliver scalable learning solutions, measure impact, and continuously improve operations in a global, matrixed

Qualifications

• Bachelor’s degree in a related field.
• 6+ years in learning operations or HR tech.
• Experience leading regional/global teams.
• Expertise in LMS administration and analytics.
• Experience with Lean, Kaizen, or continuous improvement.
• Experience applying AI/automation to reduce manual work.

Responsibilities

• Lead regional learning operations for Americas and EMEA.
• Establish governance, SLAs, and standards.
• Drive process optimization and continuous improvement.
• Oversee end-to-end deployment of programs.
• Monitor delivery, timelines, quality, and reporting.
• Lead data analytics and insights for leaders.

Skills

Lean & Kaizen

LMS administration

AI automation

Project management

Stakeholder management

Change management

Communication

Education

Bachelor's degree

Tools

LMS platforms

Job description

Otis Elevator Co. in the United States seeks a Senior Manager, Americas & EMEA Learning Operations to lead regional learning programs, governance, and delivery across multiple countries.

You will optimize processes with Lean/Kaizen and drive AI-enabled automation while ensuring compliance and high-quality experiences. You will partner with HR, Learning Advisors, and program managers to deliver scalable learning solutions, measure impact, and continuously improve operations in a global, matrixed