Senior Learning Architect & Instruction Lead

OpenAI, Inc.; Washington (District of Columbia); On-site; USD 120,000 - 180,000; Full time

Job summary

OpenAI Academy seeks a Learning & Instruction Lead to own the design, delivery, and continuous improvement of Academy learning programs. You will lead priority workshops, build live and self-paced curricula, and develop assessments and credentials to prepare community trainers and advisors.

This role blends exceptional live teaching with hands-on learning design, collaborating across Customer Education, Technical Success, and other education teams.

Qualifications

• Proven track record designing and delivering practical adult learning and customer education.
• Experience taking a learning program from design through launch to ongoing operation.
• Excellent live instruction skills with the ability to adapt for beginners and experienced participants.
• Ability to translate audience needs into clear objectives, sequences, practice, and evidence of learning.
• Portfolio of polished training resources created and delivered.

Responsibilities

• Define competencies and learning paths for priority Academy audiences and community trainer and advisor roles.
• Lead in-person and virtual workshops, hands-on labs, and priority sessions; adapt to different experience levels.
• Create polished, ready-to-deliver curriculum, presentations, and learning experiences with facilitator and participant resources.
• Use AI tools to prototype, build, test, and refine training materials while ensuring accuracy and accessibility.
• Partner with Customer Education and Technical Success to adapt resources for Academy audiences and keep programs current.
• Test demos and activities in real accounts/environments, checking access, timing, privacy, and verification of outputs.
• Own training and credential requirements with internal experts and external partners; develop assessments and credentials.
• Prepare and coach instructors through train-the-trainer sessions and reusable guidance.
• Collaborate with program and partnerships teams to scope learning experiences aligned with staffing and delivery capacity.
• Manage external partners and coordinate internal contributors to launch and improve Academy programs.
• Use learner feedback and product friction to improve programs and inform internal teams.

Skills

Adult learning design

Customer education

Technical enablement

Workforce training

Live instruction

Curriculum development

ChatGPT usage

Codex usage

Tools

ChatGPT

Codex

Job description

OpenAI Academy seeks a Learning & Instruction Lead to own the design, delivery, and continuous improvement of Academy learning programs. You will lead priority workshops, build live and self-paced curricula, and develop assessments and credentials to prepare community trainers and advisors.

This role blends exceptional live teaching with hands-on learning design, collaborating across Customer Education, Technical Success, and other education teams.