Senior Leadership Training Manager

Saxbys; Philadelphia (Philadelphia County); Hybrid; USD 65,000 - 79,000; Full time

Benefits offered by this job

Annual bonus

Benefits

Hybrid work model

Up to 80% travel

Job summary

Saxbys in Philadelphia combines cafe operations with an experiential learning platform. As Senior Leadership Training Manager you will lead a team of 6+ Leadership Training Specialists, drive Grand Openings from the ground up, and ensure readiness at cafe level.

You will own Development Pod documentation, coordinate SCEO Camp execution, and oversee guest recovery within Zendesk while upholding Saxbys culture and brand standards across locations. Hybrid role with travel.

Qualifications

• Experience leading a multi-person training or ops team.
• Proven ability to manage Grand Openings and events.
• Willingness to travel up to 80% with valid driver's license.

Responsibilities

• Lead a team of 6+ Leadership Training Specialists and conduct 1:1s.
• Own Grand Opening execution and cafe setup.
• Develop and manage Development Pod documentation and plans.
• Plan and execute SCEO Camps with budgeting/travel logistics.
• Oversee guest recovery tickets via Zendesk and ensure 24-hour standards.

Skills

People leadership

Training program management

Grand Opening execution

Travel up to 80%

Job description

Saxbys | Philadelphia, PA (Hybrid) | $72,000/year + Annual Bonus + Benefits | Up to 80% Travel

ABOUT THE ROLE

Saxbys is more than a cafe company — it's an Experiential Learning Platform. Every Saxbys cafe is operated by a Student CEO who runs the location as a real business, and it's our Tier 1 cafes — new cafe openings and underperforming locations — where that experience is either built or broken.

As our Senior Leadership Training Manager, you're first and foremost a people leader: you'll recruit, coach, and manage a team of 6+ Leadership Training Specialists, holding weekly 1:1s and a weekly team meeting to develop each of them toward their next role as a New Market Leader or Area Operations Manager. You'll pair that leadership with hands-on execution — leading Grand Openings from the ground up and setting the tone for preparedness and accountability at the cafe level by leading from the front. This is a hands‑on, traveling role for someone who thrives on building people as much as building systems.

WHAT YOU'LL OWN

• Development Pod Ownership: Maintain documentation, prioritize missions, and manage action plans for the Development Pod, ensuring every Tier 1 cafe's needs are tracked and addressed.
• Grand Opening Execution: Own the on‑the‑ground execution of Grand Opening plans, training delivery, and cafe set‑up — bringing Saxbys culture and brand standards to life at every new cafe.
• Leadership Training Specialist Development: Recruit, onboard, coach, and manage a team of 6+ Leadership Training Specialists, developing each into a future New Market Leader or Area Operations Manager.
• SCEO Camp Execution: Partner with the Senior Operations Implementation Manager and L&D team to plan and execute SCEO Camps, from budget and travel logistics to on‑the‑ground delegation.
• Guest Recovery: Own day‑to‑day guest recovery ticket response and resolution through Zendesk, meeting 24‑hour response standards while building your team's ability to handle it themselves.

WHAT SUCCESS LOOKS LIKE

• 100% of Tier 1 cafes move to Tier 2 within 6 months
• Leadership Training Specialists promoted into New Market Leader or Area Operations Manager roles within 6–18 months
• 30% of each new cafe roster trained to Level 4 (Team Lead) within 2 weeks of opening
• 100% of Grand Opening milestones hit on schedule, every time
• 95%+ timely completion on Cafe-Level Training, with 95%+ satisfaction on the post‑badge survey
• 100% of guest recovery tickets answered same‑day, with 95% resolved within the 24‑hour standard

WHO YOU ARE

You're a people manager first — someone who genuinely enjoys developing others, with a track record of managing a team of multiple full‑time team members, holding them accountable, and coaching them toward their next role. You've spent real time in four‑wall food and beverage or retail operations — enough to know what it takes to run a location and hold a team to a standard under pressure. You're a pattern‑matcher and a root‑cause thinker: when something breaks at a cafe, you don't just fix it, you figure out why it happened and put a plan in place to stop it from happening again. Ideally you've also run large‑scale trainings or events like Grand Openings or camps — the kind of experience that means you can walk onto a chaotic Grand Opening floor and bring order to it. Saxbys experience is a strong plus.

WHAT'S REQUIRED

• Support, exhibit, and promote Saxbys' Mission and Core Values in all daily activities
• Ability to travel up to 80% of the time, with a valid driver's license and reliable transportation
• Flexible schedule, including early mornings, nights, and weekends
• Physical requirements: able to stand, walk, and smile for extended periods, stoop and kneel, push/pull/lift up to 35 lbs, and ascend/descend ladders, stairs, and ramps

WHY SAXBYS

This isn't a desk job — it's the chance to be the person who sets the tone at every new Saxbys cafe and builds the next generation of Saxbys leaders, one Grand Opening at a time. Along with a $72,000 base salary, an annual bonus, and comprehensive benefits, you'll travel across our operating regions (up to 80% of the time) and see the direct impact of your work on cafes, teams, and Student CEOs across the network.