Senior Leadership Technical Program Manager, Customer Experience, Global Infrastructure

Google; Sunnyvale (CA); On-site; USD 240,000 - 333,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) with company match

Paid time off

Job summary

Google seeks a seasoned Technical Program Manager to lead complex, cross‑functional engineering programs within the Google Global Infrastructure (GGI) CXO Office. You will plan requirements with internal customers, guide projects through the lifecycle, and communicate risks to executives, while mentoring teams and aligning with customer priorities.

You will bridge business strategy and technical execution, driving governance across GGI to deliver scalable infrastructure solutions and strong

Qualifications

• Bachelor's degree in a technical field, or equivalent practical experience.
• 10 years of experience in program management.
• 7 years of experience in leadership roles with/without direct reports.
• Experience working with infrastructure management.
• Experience leading programs across multiple organizations.

Responsibilities

• Lead, mentor, and develop a high‑performing CXO team focused on delivering maximum value and aligning execution with customer priorities.
• Act as a strategic advocate for customers’ technical and business needs driving cost reductions, performance improvements, and engaging advantages while serving as the primary escalation partner within Google Global Infrastructure (GGI).
• Lead and influence cross‑functional programs across GGI teams to optimize the Google business experience, manage deliverables, and align stakeholder expectations across all levels.
• Drive the execution of infrastructure deployments to meet Google’s demand, establishing reliable cadences for program reviews, resource stewardship, and executive communication.

Skills

Program management

Leadership

Infrastructure management

Cross-functional leadership

Executive reporting

Education

Bachelor's degree in technical field

MBA (preferred)

Master's in IT (preferred)

Tools

Google Cloud Platform

Infrastructure monitoring

Job description

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Kirkland, WA, USA.

Minimum qualifications

• Bachelor's degree in a technical field, or equivalent practical experience.
• 10 years of experience in program management.
• 7 years of experience in leadership roles with/without direct reports.
• Experience working with infrastructure management.
• Experience leading programs across multiple organizations.

Preferred qualifications

• Bachelor's or Master's degree in a technical discipline, or equivalent practical experience in an IT-related field.
• MBA or Management Consultant experience.
• 10 years of experience managing cross-functional/team projects.
• Experience in leadership roles, managing with or without direct reports.
• Demonstrated ability to manage project prioritization, define technical requirements, and deliver clear stakeholder communications and executive reporting.

About The Job

Google’s projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You’re equally at home explaining your team’s analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.

Using your extensive technical and leadership expertise, you manage various Engineering-specific programs and teams.

The Google Global Infrastructure (GGI) Customer Experience Office (CXO) focuses on delivering what matters to customers by prioritizing business outcomes, driving accountability, and influencing processes, products, and overall experience improvements.

As a leader within the CXO team, you will bridge the gap between high-level business strategy and technical execution. You will be responsible for building and mentoring a team, advocating for the strategic and technical needs of customers, and driving cross-functional governance across GGI to deliver scalable, reliable infrastructure solutions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting‑edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $240000 - $333000 (USD) + 25% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Lead, mentor, and develop a high‑performing CXO team focused on delivering maximum value and aligning execution with customer priorities.
• Act as a strategic advocate for customers’ technical and business needs driving cost reductions, performance improvements, and engaging advantages while serving as the primary escalation partner within Google Global Infrastructure (GGI).
• Lead and influence cross‑functional programs across GGI teams to optimize the Google business experience, manage deliverables, and align stakeholder expectations across all levels.
• Drive the execution of infrastructure deployments to meet Google’s demand, establishing reliable cadences for program reviews, resource stewardship, and executive communication.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .