Senior Leadership Technical Program Manager, Customer Experience, Global Infrastructure

Google Inc.; Kirkland (WA); On-site; USD 240,000 - 333,000; Full time

Benefits offered by this job

Health, dental, vision, life, disable/

Job summary

Google Inc. in the United States seeks a Senior Leadership Technical Program Manager for the Customer Experience within the Global Infrastructure group. You will own outcomes, lead cross-functional programs, and influence stakeholders while guiding complex engineering initiatives.

This role bridges business strategy and technical execution, mentoring a CXO team and driving scalable, reliable infrastructure solutions that deliver measurable value to customers.

Qualifications

• Bachelor's degree in a technical field or equivalent practical experience.
• 10 years of experience in program management.
• 7 years of experience in leadership roles with/without direct reports.
• Experience working with infrastructure management.
• Experience leading programs across multiple organizations.

Responsibilities

• Lead, mentor, and develop a high-performing CXO team focused on delivering maximum value and aligning execution with customer priorities.
• Act as a strategic advocate for customers' technical and business needs driving cost reductions, performance improvements, and engaging advantages while serving as the primary escalation partner within Google Global Infrastructure (GGI).
• Lead and influence cross-functional programs across GGI teams to optimize the Google business experience, manage deliverables, and align stakeholder expectations across all levels.
• Drive the execution of infrastructure deployments to meet Google’s demand, establishing reliable cadences for program reviews, resource stewardship, and executive communication.

Education

Bachelor's degree in a technical field

Job description

Senior Leadership Technical Program Manager, Customer Experience, Global Infrastructure

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders;deep expertise in domain.

X In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Kirkland, WA, USA.

• Bachelor's degree in a technical field, or equivalent practical experience.
• 10 years of experience in program management.
• 7 years of experience in leadership roles with/without direct reports.
• Experience working with infrastructure management.
• Experience leading programs across multiple organizations.

Preferred qualifications:

• Bachelor's or Master's degree in a technical discipline, or equivalent practical experience in an IT-related field.
• MBA or Management Consultant experience.
• 10 years of experience managing cross-functional/team projects.
• Experience in leadership roles, managing with or without direct reports.
• Demonstrated ability to manage project prioritization, define technical requirements, and deliver clear stakeholder communications and executive reporting.

About the job

Google's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.

Using your extensive technical and leadership expertise, you manage various Engineering-specific programs and teams.

The Google Global Infrastructure (GGI) Customer Experience Office (CXO) focuses on delivering what matters to customers by prioritizing business outcomes, driving accountability, and influencing processes, products, and overall experience improvements.

As a leader within the CXO team, you will bridge the gap between high-level business strategy and technical execution. You will be responsible for building and mentoring a team, advocating for the strategic and technical needs of customers, and driving cross-functional governance across GGI to deliver scalable, reliable infrastructure solutions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $240000 - $333000 (USD) + 25% bonus target + equity + benefits

• Lead, mentor, and develop a high-performing CXO team focused on delivering maximum value and aligning execution with customer priorities.
• Act as a strategic advocate for customers' technical and business needs driving cost reductions, performance improvements, and engaging advantages while serving as the primary escalation partner within Google Global Infrastructure (GGI).
• Lead and influence cross-functional programs across GGI teams to optimize the Google business experience, manage deliverables, and align stakeholder expectations across all levels.
• Drive the execution of infrastructure deployments to meet Google’s demand, establishing reliable cadences for program reviews, resource stewardship, and executive communication.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.