Senior Lead Usher (Continuous)

Csun As; California (MO); On-site; USD 29,425 - 42,884; Part time

Job summary

CSUN is seeking a Senior Lead Usher to provide front-of-house supervision and exceptional guest service at the Soraya and related campus theatres in Northridge. The role involves coordinating FOH operations, safety protocols and patron assistance for performing arts events.

Responsibilities include leading ticket scanning, seating, and crowd control, while contributing to post-event reporting and staff training.

Qualifications

• Familiarity with theatre etiquette and performing arts center customer service standards.
• Excellent customer service and handling crowd situations effectively.
• Strong verbal and written communication skills.
• Able to work in a fast-paced environment and meet deadlines.
• CPR/First Aid and TIPS certifications are preferred.

Responsibilities

• Interact with artists, renters, guests and audience at events, handling security, access, seating and safety protocols.
• Lead Audience Services teams for ticket scanning, program distribution and patron assistance.
• Provide administrative support and contribute to post-event reports; assist with staff training.
• Minimum one year of related experience in audience or customer services in a theatre setting is required.
• Preferred: experience as Soraya Usher and/or catering/food service exposure.

Skills

Theatre etiquette

Customer service

Verbal communication

Written communication

Crowd control

Job description

• Unit 7 - CSUEU - Clerical and Administrative Support Services 1

Job Search Category/Discipline

• Theatre Arts 1

Time Basis

• Part Time 1

Workplace Type (Exclude Inst Fac)

• On-site (work in-person at business location) 1

Senior Lead Usher (Continuous)

Job no: 560147
Work type: Staff
Location: Northridge
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Temporary, Part Time, Theatre Arts, On-site (work in-person at business location)

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun .

Major Duties

Under the general supervision of the House Manager, the Senior Lead Usher (SLU) provides administrative and customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya, such as the Plaza del Sol Performance Hall (PDSPH). The SLU may be assigned to act as the sole Front-of-House (FOH) supervisor at PDSPH events, and on occasion, may be assigned to act as the primary FOH supervisor at Soraya events and receptions.

• Interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya, including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures.
• Leads Audience Services teams responsible for scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; enforcing policies on patron possession of large personal items, food and beverage, and use of recording devices within the theatre; and basic crowd control.
• Provides general administrative support assistance including contributing to various post-event reports, assisting with management and care of staff uniforms, and assisting with implementation of staff training sessions.
• Equivalent to one (1) year of related experience, providing audience or customer services, providing performing arts support functions, or in a theatre-related setting required.
• Equivalent to at least one (1) semester of experience as a Soraya Usher preferred.
• Catering or food service experience is a plus.
• Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred.
• LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE.

Knowledge, Skills, & Abilities

• Working knowledge of theatre etiquette and performing arts center customer service standards and protocols.
• Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal and written communication skills.
• Flexibility and patience when interacting with others and the ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons.
• Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines.
• Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work.
• Classification: 8820 / Community Service Specialist / 2
• The anticipated HIRING RANGE is $21.36 – $22.67 per hour, dependent on qualifications and experience. The salary range for this classification is: $21.36 - $31.13 per hour.
• HOURS: Intermittent, on-call; hours and schedule vary. May include evenings and weekends.
• This is a Temporary position; end date to be determined.

General Information

• Applications will be accepted on a continuing basis through July 30, 2027.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
• Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy . Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at 818-677-2101.

The Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) is seeking Senior Lead Ushers. You will help create memorable audience experiences at The Soraya and Plaza del Sol Performance Hall by delivering polished front-of-house support, exceptional guest service, and calm event coordination.