Senior Lead Site Reliability Engineer

Testing Site - JPMC; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase's Consumer and Community Banking division seeks a Senior Lead Site Reliability Engineer to set quality gates across requirements, design, secure coding, testing, releases, and post-production monitoring to ensure reliability, performance, security, and observability.

You will drive SRE practices such as defining SLIs/SLOs, error budgets, incident response, and automation to reduce toil, while mentoring teams and collaborating with global stakeholders during critical incidents

Qualifications

• 10+ years of experience supporting critical applications in large-scale environments.
• Strong SDLC and secure development practices with objective quality gates and release readiness standards.
• Hands-on SRE experience including SLIs/SLOs, incident management, and post-incident reviews.

Responsibilities

• Set quality gates across requirements, design, secure coding, testing, releases and production monitoring.
• Turn business goals into testable requirements and enforce Definition of Done before release.
• Define and manage SLIs/SLOs and error budgets, reflecting them in roadmaps and plans.
• Lead operational readiness reviews, assess delivery risk, and drive fixes via root-cause analysis and automation.
• Improve logging, monitoring and alerting to make dashboards actionable and reduce noise.
• Own CI/CD controls (security, reliability, testing, change management) and drive automation to reduce toil.
• Lead and participate in major incident response, run post-incident reviews, and drive improvements.

Skills

10+ years experience

SRE leadership

Incident management

Communication

Mentoring teams

Education

Bachelor's degree in CS or related field

Tools

Splunk

AppDynamics

Datadog

Prometheus

OpenTelemetry

Terraform

CloudFormation

Kubernetes

Docker

Job description

As a Senior Lead Site Reliability Engineer at JPMorgan Chase within Consumer and Community banking team, you will set clear quality gates across requirements, design, secure coding, testing, releases, and post-production monitoring to ensure reliability, performance, security, and observability.

Job responsibilities

• Set clear quality gates across requirements, design, secure coding, testing, releases, and post-production monitoring to ensure reliability, performance, security, and observability.
• Turn business goals into clear, testable requirements—and hold teams to an objective "Definition of Done" before release.
• Define and manage SLIs/SLOs and error budgets, and ensure they're reflected in roadmaps and delivery plans.
• Lead operational readiness reviews, assess delivery risk, and drive fixes through root-cause analysis, corrective actions, and automation to prevent repeat issues.
• Improve logging, monitoring, and alerting so dashboards are actionable and alerts are tuned to reduce noise and speed response.
• Own CI/CD controls (security, reliability, testing, change management) and drive automation to reduce toil and increase release confidence.
• Lead and participate in major incident response (including outside business hours when needed), run post-incident reviews, and drive improvements against KPIs like availability, MTTR, and change failure rate.

Required qualifications, capabilities, and skills

• 10+ years supporting critical applications in large-scale environments, including experience leading and mentoring engineers/teams.
• Strong SDLC and secure development practices, with experience implementing objective quality gates and release readiness standards.
• Hands-on SRE experience, including SLIs/SLOs, error budgets, incident management, and post-incident reviews/root-cause analysis.
• Experience designing actionable monitoring/logging and dashboards (e.g., Splunk, AppDynamics, or equivalent), including alert tuning.
• Experience with CI/CD pipelines and automated testing (unit, integration, security), plus operational controls that reduce change risk.
• Calm, accountable incident leadership under pressure, with strong communication and stakeholder management.
• Comfortable collaborating with global teams and engaging during critical incidents outside standard business hours.

Preferred qualifications, capabilities, and skills

• Proficiency in Python; experience with LangChain, LangGraph, or similar agentic frameworks
• Experience implementing LLMs using vector databases and Retrieval-Augmented Generation (RAG), as well as model tuning
• Strong SRE fundamentals: SLOs, SLIs, error budgets, blameless post-mortems, capacity planning
• Hands-on with observability tooling (Datadog, Prometheus, OpenTelemetry, distributed tracing)
• Experience leading operational readiness reviews and maintaining "Definition of Done" checklists (SLO monitoring, runbooks, rollback validation, resilience/failover testing, vulnerability remediation, audit/control artifacts).
• Deep public cloud expertise (AWS or equivalent), including infrastructure automation (Terraform/Terraform Enterprise, CloudFormation), capacity planning, and resilience patterns for distributed systems.
• Track record of improving reliability outcomes (higher availability, lower MTTR, lower change failure rate) through automation and observability.
• Splunk Administrator certification (or equivalent).
• Familiarity with containers and orchestration (Docker, Kubernetes) and modern production operations practices.