Lead Site Reliability Engineer

Testing Site - JPMC; Columbus (OH); On-site; USD 140,000 - 180,000; Full time

Job summary

JPMorgan Chase is seeking a Lead Site Reliability Engineer to join the Enterprise technology, engineering services and platform team. You will independently solve complex problems with simple and scalable solutions using code and cloud infrastructure.

You will deploy, monitor, and optimize applications and infrastructure, contribute to end-to-end operations, availability, reliability, and scalability, and lead SRE best practices for the team.

Qualifications

• 10+ years of applied software engineering experience.
• Proficient in site reliability culture and implementing SRE within an application or platform.
• Proficient in Python, Java/Spring Boot, and shell scripting.
• Experience in observability with Grafana, Dynatrace, Prometheus, Datadog, Splunk.
• Experience with CI/CD tools like Jenkins, Spinnaker, or Terraform; configuration management tools such as SaltStack, Ansible.
• Experience managing enterprise Splunk/ELK deployments for observability.
• Familiarity with ECS, Kubernetes, Docker.
• Knowledge of networking fundamentals and Linux performance tuning.
• Strong cross-team collaboration and communication skills.
• Experience with Kafka and incident/change management.
• Familiarity with Agile practices (Scrum/Kanban).

Responsibilities

• Guides and assists peers in building designs and gaining consensus.
• Collaborates to design and implement deployment approaches using CI/CD pipelines.
• Collaborates to design, develop, test, and implement availability, reliability, and scalability.
• Implements infrastructure, configuration, and network as code for applications.
• Resolves complex problems with stakeholders.
• Monitors service level indicators and uses SLAs to preempt issues.
• Leads adoption of SRE best practices within the team.
• Production 24x7 support for business-critical applications – on-call rotation.

Skills

Python

Java/Spring Boot

Shell scripting

Observability

Jenkins

Terraform

Kubernetes

Docker

Linux performance

TCP/IP networking

SRE best practices

Kafka

Tools

Grafana

Dynatrace

Prometheus

Datadog

Splunk

ELK

Jenkins

Spinnaker

Terraform

SaltStack

Ansible

Job description

Job Description

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Lead Site Reliability Engineer at JPMorgan Chase withinChase within the Enterprise technology, engineering services and platform team, youwill independently solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, support and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate
• Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
• Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Leads the adoption of site reliability engineering best practices within your team
• Production 24*7 supportfor business-critical applications – be part of rotational on-call support rota.

Required qualifications, capabilities, and skills

• Formal training or certification in software engineering concepts with 10+ years of applied experience.
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Proficient in at least one programming language such as Python, Java/Spring Boot, and shell scripting.
• Proficient experience in software engineering and technical processes within a given technology discipline (e.g., Public Cloud, artificial intelligence, etc.)
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Experience with continuous integration and continuous delivery tools like Jenkins, spinnaker, or Terraform – configuration management tools like SaltStack, ansible.
• Experience in managing, administering and supporting enterprise level large scale Splunk, ELK deployments catering application monitoring and observability to large number of applications.
• Experience in managing, administering and supporting vendor products such as Netcool, Grafana, SCOM
• Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker
• Experience with troubleshooting performance issues, common networking technologies and issues
• Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision
• Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation
• Experience with large scale enterprise level event streaming platforms likes Kafka
• Experience in handling critical incident and change management– be part of critical incident taskforce call.
• Familiarity of agile practices – preferably, scrum and Kanban

Preferred qualifications, capabilities, and skills

• Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team
• Proven track record of initiating and executing ideas that address complex business challenges.
• Networking and systems
  • Deep understanding of TCP/IP, DNS, load balancing, firewalls, and VPN technologies
  • Proficient tuning Linux performance and troubleshooting system-level issues
• Collaborative leadership
  • Proven track record of mentoring junior engineers and promoting SRE best-practice adoption across teams.
  • Strong written and verbal communication skills; comfortable presenting to technical and non-technical stakeholders
• Certifications (a plus)
  • AWS Certified SysOps Administrator or Professional, Certified Kubernetes Administrator (CKA), terraform associate level or equivalent