Senior/Lead Leave Specialist

Unum Ireland; Chattanooga (TN); On-site; USD 40,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Vision

Dental

Disability insurance

Paid time off

Job summary

Unum in Chattanooga, TN is seeking a Senior Leave Specialist to handle FMLA and state leave administration across multiple customers and systems. You will determine eligibility, prepare communications, review medical certifications, and mentor newer staff while partnering with Benefits Center and other teams.

The role requires a 4-year degree (or equivalent experience), 1+ year of FMLA/leave experience, strong communication skills, and proficiency in Windows/Office.

Qualifications

• 4-year degree or similar experience preferred.
• Minimum 1 year of experience with FMLA/State leave administration required.
• Mastery of the key accountabilities of the FMLA Rep. position.
• Strong interpersonal and customer relationship skills.
• Knowledge of Windows; basic keyboard and computer skills (Word, Excel).
• Attention to detail and organizational skills; decision making and analytical skills.

Responsibilities

• Process new leaves and complete daily follow-ups.
• Determine eligibility and availability of leave time for each employee.
• Generate communications to comply with FMLA and State regulations.
• Review medical certifications and documentation; consult with Nurse Case Manager/IME as needed.
• Independently determine leave status under FMLA/state protections.
• Communicate absence information with internal units (STD, Intake).
• Manage leave duration and report status to employer, employee, and internal units.
• Develop relationships with Employer contacts and HR administrators.
• Respond to questions and issues from employees or employer contacts.
• Mentor new employees and assist team with complex issues.
• Participate in system demonstrations and new business implementations.

Skills

Interpersonal skills

Customer relationship skills

Business communication

Attention to detail

Organizational skills

Decision making

Analytical skills

Education

4-year degree or similar experience

Two industry-related courses toward professional designation

Mentorship certification program

Tools

Windows

Word

Excel

Job description

Job Posting End Date: November 30When you join the team at Unum, you become part of an organization committed to helping you thrive.Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:Award-winning cultureInclusion and diversity as a priorityPerformance Based Incentive PlansCompetitive benefits package that includes: Health, Vision, Dental, Short & Long-Term DisabilityGenerous PTO (including paid time to volunteer!)Up to 9.5% 401(k) employer contributionMental health supportCareer advancement opportunitiesStudent loan repayment optionsTuition reimbursementFlexible work environments*All the benefits listed above are subject to the terms of their individual Plans .And that’s just the beginning…With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!General Summary:Senior Representatives are responsible for technical expertise (FMLA and 100+ state regulations), complex processing of leaves and reporting for multiple customers on multiple systems. The leave specialist must exercise a high level of independent judgment and critical thinking in decision making, and be fully versed on the FMLA, applicable state leave laws as well customer specific processing requirements. They play a key role in the ongoing relationship management with employees requesting leaves and their Employer contacts and as a mentor to newer employees. They must demonstrate a partnership with other business areas (Benefits Center, Contact Center, Intake, etc.).Principal Duties and ResponsibilitiesComplete processing of new leaves and complete all daily follow-ups assignedDetermine eligibility and availability of leave time for each employee requesting leaveDetermine and generate appropriate communications to comply with FMLA and State regulations and customer proceduresReview medical certifications and other documentation submitted; consult with Nurse Case Manager and IME unit if neededIndependently determine appropriate status of leave under FMLA, state, and applicable Corporate protections taking into consideration regulatory requirements, company-specific requirements, and analysis of documentation received (medical, legal, etc.)Communicate medical or absence information with other internal units (STD, Intake)Manage leave through duration, reporting status to Employer, employee and other internal unitsDevelop relationships with Employer contacts, including HR administratorsRespond to leave questions and issues from employees or Employer contactsContributes as a subject matter expert in business and systems (Navilink)Acts as a mentor to new employees and is able to assist team when needed on complex service issuesAbility to represent the LMC on special projects as neededPerforms system demonstrations to prospective/current customers as neededParticipates in new business implementation issuesMay perform other duties as assignedJob Specifications4-year degree or similar experience preferredMinimum 1 year of experience with FMLA/State leave administration requiredMastery of the key accountabilities of the FMLA Rep. positionStrong interpersonal skills and customer relationship skillsStrong business communication skills (telephone, e-mail, written)Knowledge of Windows; general keyboard and computer skills (Word, Excel)Attention to detail and organizational skills; Decision making and analytical skillsConsistently demonstrates a high level of professionalism and excellent performanceCompletion of at least two industry-related courses leading to professional designationSuccessful completion of the mentorship certification program as available~IN1#LI-TS2Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.$40,000.00-$75,600.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.Company:Unum