Senior Lead, Carrier Engagement & Payment Operations

SmartLight Analytics; Plano (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

SmartLight Analytics is seeking a Senior Lead of Carrier Engagement to drive end‑to‑end carrier network performance and relationship management. This role oversees payment operations, quality assurance, and experience management, collaborating with IT to enhance tools and processes.

You will lead partnerships, ensure compliance, and deliver data‑informed improvements across internal and external reviews. The ideal candidate brings 5–10+ years in payment integrity or related fields, strong

Qualifications

• Bachelor’s degree in business, operations, or related field; advanced degree preferred.
• Strong analytical, problem‑solving, and process‑improvement skills.
• Payor/Carrier experience is required.
• 5–10+ years of experience in payment integrity operations, financial operations, or quality management.

Responsibilities

• Attend monthly Business Review meetings with clients providing detailed and analytical data insights as it relates to carrier engagement.
• Attend monthly Carrier meetings providing referral findings and leading data-driven discussion.
• Facilitate feedback loops to understand carrier needs and drive continuous improvement.
• Hands‑on delivery of the carrier experience vision, standards and service models.
• Lead initiatives that strengthen trust, transparency, and partnership with carriers.
• Identify performance gaps and lead cross‑functional improvement plans.
• Manage escalations and ensure timely resolution of carrier issues.
• Champion a consistent, high‑quality experience across all carrier and client touchpoints.
• Serve as an executive liaison for carrier and client relationships focusing on service, performance and partnership.
• Develop team capabilities in communication, analytics, relationship management, and problem‑solving

Skills

Relationship building

Analytical mindset

Communication skills

Problem solving

Process improvement

Education

Bachelor’s degree in business/operations or related field

Job description

SmartLight Analytics is seeking a Senior Lead of Carrier Engagement to drive end‑to‑end carrier network performance and relationship management. This role oversees payment operations, quality assurance, and experience management, collaborating with IT to enhance tools and processes.

You will lead partnerships, ensure compliance, and deliver data‑informed improvements across internal and external reviews. The ideal candidate brings 5–10+ years in payment integrity or related fields, strong