Senior Lead Bartender

Briggs Management; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Briggs Management is seeking a Senior Lead Bartender to guide a team in delivering exceptional drink service and guest experiences. The role focuses on coaching staff, maintaining high standards of quality and safety, and driving efficiency and sales on each shift.

The ideal candidate will demonstrate strong leadership, communication skills, and the ability to manage a fast-paced bar in a customer-centric environment.

Qualifications

• Flexibility to work weekends and closing shifts.
• Strong communication with customers and coworkers.
• Ethical, positive attitude aligned with company values.
• Ability to manage a fast-paced, high-volume store with customer focus.
• Proficient in using a PC.
• Ability to read and understand financial reports.
• Excellent time-management and multitasking skills.
• Proven leadership and organizational abilities with attention to detail.
• Track record of delivering exceptional customer service.

Responsibilities

• Train, coach, and develop crew members and team leaders.
• Delegate tasks and follow up.
• Hold team accountable and provide coaching.
• Communicate goals in team meetings and recognize contributions.
• Educate team on policies, labor laws and safety procedures.
• Contribute to hiring crew members.
• Ensure fast, friendly, accurate service.
• Support performance reviews for crew.
• Handle customer issues to improve satisfaction and loyalty.
• Ensure product quality, restaurant cleanliness, and safety standards.
• Assist with increasing comparable sales and meeting budgeted sales.
• Control labor costs through staffing and scheduling.
• Ensure cash handling and deposit procedures.
• Manage inventory and ordering systems.

Skills

Flexible hours

Communication

Ethics & attitude

Fast-paced leadership

PC proficiency

Financial literacy

Time-management

Leadership & organization

Customer service

Education

Customer service experience

Tools

PC

Job description

POSITION SUMMARY

Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Senior Lead Bartender must follow standard operating policies and procedures.

KEY RESPONSIBILITIES

• Train, coach, and develop crew members and team leaders
• Delegate tasks to team and provide follow-up
• Hold team accountable for their performance; provide coaching and counseling as needed
• Provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Contribute to the hiring of crew members
• Ensure team provides fast, friendly, and accurate service
• Contribute to crew members and team leaders performance reviews
• Effectively handle customer issues; continuously improve mystery shopper scores
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• Ensure product quality, restaurant cleanliness, maintenance and security standards are met
• Assist with increasing comparable sales and deliver budgeted sales each period
• Control cost of goods, variances and inventories within the restaurant
• Staff and schedule appropriately to control labor costs
• Ensure proper cash handling and deposit procedures are followed
• Ensure appropriate inventory and ordering systems are in place

QUALIFICATIONS/SKILLS

• Able to work flexible hours necessary to manage and operate the store effectively, including weekends and closing shifts as needed
• Excellent communication skills to connect effectively with customers and co-workers
• Possess the ethics and positive attitude that support our values and culture
• Ability to manage a fast-paced, high-volume, clean, customer-focused store
• Ability to use a PC
• Ability to understand financial reports
• Strong time-management skills; ability to multi-task, prioritize, and organize
• Excellent leadership and organizational skills with attention to detail
• Proven track record of exceptional customer service

EDUCATION AND/OR EXPERIENCE

• Must be at least 18 years of age
• Minimum 1 year of customer service experience

ESSENTIAL PHYSICAL FUNCTIONS

• Must have the ability/stamina to work a minimum of (30) hours a week.
• Ability to stand/walk for 4-8 hours per day.
• Must be able to lift and carry up to 25 lbs.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
• Must be able to work in both warm and cool environments, indoors and
• Must be able to tolerate higher levels of noise from music and customer traffic.
• Work environment: exposure to food, liquor, mixing devices, drink machines, water, sanitizers, cleaning products, knives, other sharp objects,