Bar Team Lead

Canada's Wonderland; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Canada's Wonderland is seeking a Bartender Lead to oversee daily Food & Beverage operations on-site in a dynamic guest-focused environment. You will lead a team, coach staff, and ensure top-tier service while maintaining safety and regulatory compliance.

You will manage POS transactions, inventory, and trainings, driving guest satisfaction and cost controls in a fast-paced setting with varied shifts.

Qualifications

• Leadership experience managing food and beverage teams.
• Strong communication skills for coordinating with staff and management.
• Commitment to delivering excellent guest experiences.
• Ability to resolve conflicts professionally and promptly.
• Excellent organizational and scheduling abilities.
• Attention to recipes, presentation, and safety standards.
• Proactive problem-solving to maintain smooth service.
• Strong time management in a fast-paced environment.
• Knowledge of labor laws, scheduling, breaks and overtime.
• Adaptability to changing guest needs and events.

Responsibilities

• Direct and monitor Food and Beverage operations within assigned locations.
• Support team members to ensure smooth daily operations.
• Maintain communication with team, co-leads, supervisors, and senior management.
• Ensure compliance with health, safety, and alcohol service regulations.
• Ensure proper cash handling and accurate POS transactions.
• Assist with training and coaching for team members.
• Monitor inventory levels and coordinate replenishment.
• Resolve guest concerns promptly to maintain high satisfaction.
• Drive compliance with company policies and operational procedures.
• Ensure Safety Guidelines are followed and safety audits are completed.
• Support revenue goals through efficient operations and cost control.

Skills

Leadership & Team Mgmt

Communication

Guest Service

Conflict Resolution

Organizational Skills

Attention to Detail

Problem-Solving

Time Management

Labor & Compliance

Adaptability

Reliability

Tools

POS System Proficiency

Inventory Management

Compliance Knowledge

Job description

Overview

The Bartender Lead oversees daily operations in assigned locations, ensuring quality service and compliance with company standards. This role provides leadership to team members, fostering a positive and efficient work environment while maintaining operational excellence and guest satisfaction.

Responsibilities

• Direct and monitor Food and Beverage operations within assigned locations.
• Support team members to ensure smooth daily operations.
• Maintain consistent communication with team members, co-leads, supervisors, and senior management.
• Maintain compliance with health, safety, and alcohol service regulations.
• Ensure proper cash handling and accurate POS transactions.
• Assist with training and coaching for team members.
• Monitor inventory levels and coordinate with management for replenishment.
• Resolve guest concerns promptly and professionally to maintain high satisfaction.
• Drive compliance with company policies and operational procedures.
• Ensure that all safety goals are reached; Safety Audits are turned in and that all Safety Guidelines are followed.
• Support revenue goals through efficient operations and cost control.

Qualifications

• Leadership & Team Management – Ability to motivate, coach, and manage staff effectively.
• Communication – Strong verbal and written communication for clear coordination with team and management.
• Guest Service – Commitment to delivering exceptional guest experiences.
• Conflict Resolution – Skilled in handling Team Member or guest issues professionally and promptly.
• Organizational Skills – Ability to manage schedules, inventory, and operational priorities efficiently.
• Attention to Detail – Ensuring compliance with recipes, presentation standards, and safety regulations.
• Problem-Solving – Quick thinking to address operational challenges and maintain smooth service.
• Time Management – Ability to prioritize tasks in a fast-paced environment.
• Labor and Compliance- Must adhere to all federal, state, and company labor laws, including scheduling, breaks, and overtime regulations.
• Adaptability – Ability to adjust to changing guest needs and operational demands.
• Reliability & Dependability – Consistently punctual, trustworthy, and committed to maintaining standards.

Technical Skills

• POS System Proficiency – Familiarity with point-of-sale systems for transactions and reporting.
• Inventory Management – Knowledge of stock control and minimizing waste.
• Compliance Knowledge – Understanding health, safety, and alcohol service regulations.

Minimum Requirements

• At least 21 years of age or older.

• Work in varied weather conditions.

• Must o btain and maintain Serv Safe Food Handlers Certification.
• Must be willing to work on a flexible schedule, including nights, weekends, and holidays.