Senior/Lead Accommodation Specialist

Unum; Chattanooga (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits (medical, vision, and

Dental

Short & Long-Term Disability

Generous PTO including paid time tovol

Up to 9.5% 401(k) employer match

Mental health support

Tuition reimbursement

Flexible work environments

Job summary

Unum in Chattanooga, TN is seeking an experienced Senior Accommodation Specialist to manage leave and accommodation processes, educate teammates, and support customers through complex disability and leave scenarios. You will mentor colleagues, collaborate with HR and legal teams, review medical information, and stay current on ADA, FMLA, and state leave laws to ensure compliant, compassionate service.

This role emphasizes training, cross-functional partnership, and opportunities to advance

Qualifications

• Bachelor's Degree or equivalent, relevant business experience.
• 12 months experience as Accommodation Specialist.
• Applies knowledge to support moderate/complex disability and leave management cases; supports peers.

Responsibilities

• Serve as a resource for HR on leave policies, leave management procedures, FMLA and STD/LTD claims.
• Serve as technical resource for team and less-experienced Accommodation Specialists.
• Field and resolve escalated customer issues and leave-specific questions.
• Mentor and coach new and existing Specialists on workflows, decision making, and complex service issues.
• Provide director/manager with performance/feedback for mentees.
• Contributes as a subject matter expert in business and systems (Navilink, BAS, Workers Comp Interfaces).
• Stay up to date on ADA federal and state landscape.
• Review medical information to assess eligibility for worksite modifications and coordinate accommodations.

Skills

Disability management

Leave management

ADA & FMLA knowledge

Mentoring

Cross-functional collaboration

Education

Bachelor's Degree or equivalent, relevant business experience

Tools

Navilink

BAS

Job description

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• All the benefits listed above are subject to the terms of their individual Plans .

And that's just the beginning... With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This position is the second step in the career path for Accommodation Specialists. It plays a key role in the ongoing relationship management with employees requesting leaves and their Employer contacts. They are responsible for delivering all training to and serve as mentors to new accommodation specialists.The role will facilitate clear understanding of Unum communications, processes, and benefits. The Senior Accommodation Specialist is positioned to educate other Team Members regarding process and considerations in stay at work, return to work and workplace adjustments.

Principal Duties and Responsibilities:

• Serves as a resource for our complex customers' designated HR representatives regarding questions related to corporate leave policies, leave management procedures, FMLA process, and STD/LTD claims management.
• Serve as technical resource for team and less-experienced Accommodation Specialists.
• Fields and resolves escalated customer issues and leave-specific questions for customers.
• Serve as mentor and coach to new and existing Specialist on workflows, processes, decision making, and complex service issues.
• Provides director/manager with performance/feedback for assigned mentees.
• Contributes as a subject matter expert in business and systems (Navilink, BAS, Workers Comp Interfaces, Other Third-Party Administrators Interfaces, State specific websites).
• Stays up to date on the evolving ADA federal and statutory landscape.
• Review medical information to assess eligibility for worksite modifications, recommend appropriate accommodations, and partner with third-party administrators to support decisions.
• Identify potential accommodations for employees with medical conditions or functional limitations impacting job performance and determine when to recommend or coordinate independent medical evaluations.
• Partner with appropriate Unum entities, including the Law Department and disability/leave organizations to effectively deliver the service.
• Remain current in education regarding state insurance privacy laws and HIPAA and assist customers in identifying issues when communicating regarding medical information.
• Track what modifications are provided by the customer and ensure proper documentation on all interactions and customers' modification decisions.
• Perform other duties as assigned.

Job Specifications

• Bachelor's Degree or equivalent, relevant business experience
• 12 months experience as Accommodation Specialist
• Applies knowledge to support moderate/complex cases in disability management, leave management, workers compensation administration, clinical and/or vocational rehabilitation, disability case management, or human resources; supports specialists on best practices
• Applies legal requirements for FMLA, ADA, and state leave laws to a broad range of cases; interprets guidance for less-defined scenarios; provides input and recommendations to peers or managers on moderately complex issues.
• Facilitates cross-functional collaboration; may lead small projects
• Strong creativity and problem-solving skills, including ability to analyze impacts and implications of viable approaches, identify alternative approaches, pilots process improvements
• Prioritizes and manages workload independently; adapts to shifting priorities
• Synthesizes and presents insights from reports and documents on a range of related topics
• Navigates ambiguity, recommends solutions, mentors others through change.
• Coaches peers that require higher levels of sensitivity, encouragement, and discretion with customer's employees to encourage return to work or stay at work
• Leads collaboration with