Senior KYC Investigator - ODD Lead (Equity)

Mercury; New York (NY); On-site; CAD 100,000 - 126,000; Full time

Job summary

Mercury is seeking a Senior Risk Investigator to join the Ongoing Due Diligence (ODD) team and strengthen the KYC risk program. You will support policy adherence, regulatory standards, and build scalable, automated controls for future product launches and processes.

You will partner with Compliance, Risk, and Product teams to evolve Mercury’s KYC program, implement automation, and minimize customer friction while maintaining strong risk controls.

Qualifications

• 3–5 years of experience in KYC, risk investigations, AML or sanctions.
• 2+ years building programs or processes.
• Comfortable working in a high-risk environment with minimal supervision.
• Strong understanding of financial services or highly regulated environments.
• Experience managing customer-facing queues and escalations.
• Experience with KYC verification software such as Alloy, MidDesk, or Socure.

Responsibilities

• Lead the development and implementation of new operational processes for BPO outsourcing and execution.
• Partner with Compliance, BSA, Product, Risk Strategy, and other teams to enhance the ongoing due diligence program.
• Refine and standardize desktop procedures for KYC workflows to improve efficiency and compliance.
• Support complex KYC Refresh and related workflow cases for accurate execution.
• Identify opportunities to reduce case volume through auto-clearing logic.
• Maintain and enhance dashboards to monitor control performance and remediation status.

Skills

KYC/Risk investigations

Program development

Self-starter

Financial services

Queue management

KYC verification software

Tools

Alloy

MidDesk

Socure

Job description

Mercury is seeking a Senior Risk Investigator to join the Ongoing Due Diligence (ODD) team and strengthen the KYC risk program. You will support policy adherence, regulatory standards, and build scalable, automated controls for future product launches and processes.

You will partner with Compliance, Risk, and Product teams to evolve Mercury’s KYC program, implement automation, and minimize customer friction while maintaining strong risk controls.