Senior Kubernetes Support Lead — Escalations & RCA Champion

HCL Technologies Limited

United States

On-site

USD 120,000 - 170,000

Full time

6 days ago

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Job summary

HCL Technologies Limited is seeking a Senior Support Lead focused on Kubernetes to drive advanced issue resolution and customer satisfaction. You will act as the primary escalation point for complex Kubernetes problems and lead root-cause analyses to identify corrective actions.

Collaborating with product management, development, and QA, you’ll provide actionable feedback to influence Kubernetes design and operational practices, mentor teammates, and drive continuous improvement initiatives to

Qualifications

Proven expertise in Kubernetes architecture and deployment.
Strong understanding of DevOps practices and ITSM frameworks.
Familiarity with monitoring tools and techniques for Kubernetes environments.
Knowledge of product support methodologies (L1-L2-L3).

Responsibilities

Act as escalation point for complex Kubernetes issues; ensure timely, high-quality resolutions.
Perform root cause analysis for critical Kubernetes incidents and implement preventive measures.
Collaborate with product management, development and QA to influence Kubernetes design and improvements.
Provide technical mentorship to team members on Kubernetes-related issues.
Drive continuous improvement of support processes and automation in Kubernetes operations.