Knowledgebase Architect for AI-Driven Support

Harvey; Oregon; Hybrid; USD 88,000 - 132,000; Full time

Job summary

Harvey is seeking a Knowledge Content Lead to reshape how our product and support teams document and maintain information. You will own the knowledge base and ensure content scales with weekly product releases.

You'll structure content for humans and AI, write clearly about complex technical and legal-product details, and collaborate with product, engineering, and enablement teams to close knowledge gaps quickly.

Qualifications

• 5+ years of knowledge management, support ops, technical writing, or content operations.
• Hands-on experience with knowledge base platforms ( Zendesk, Notion, or similar ) at scale.
• Comfortable using LLMs in daily workflows and explain how you've used them for content.
• Systems thinker who can turn complex technical or legal-product details into retrievable content.
• Capable of keeping pace with weekly product changes.

Responsibilities

• Audit fragmented content surfaces and migrate into one knowledge foundation.
• Own the knowledge base: product support articles, troubleshooting guides, and best practices.
• Structure knowledge for humans and AI with taxonomy, metadata, and templates.
• Keep knowledge current through every release and update articles before launch.
• Triage feedback on inaccurate or missing content and update source material.
• Mine ticket signals to find missing content and high-deflection areas.
• Build AI-assisted workflows for drafting, refreshing, and detecting stale content.
• Run review cycles, ownership assignments, and archiving to keep content accurate.
• Serve as day-to-day contact for SMEs to review and adopt content.

Skills

5+ years experience in knowledge mgmt

Support operations

Technical writing

Content operations

Tools

Zendesk

Notion

Job description

Harvey is seeking a Knowledge Content Lead to reshape how our product and support teams document and maintain information. You will own the knowledge base and ensure content scales with weekly product releases.

You'll structure content for humans and AI, write clearly about complex technical and legal-product details, and collaborate with product, engineering, and enablement teams to close knowledge gaps quickly.