Senior Knowledge Management BSA – Digital Platform

Lam Research

Fremont (CA)

Hybrid

USD 114,000 - 253,000

Full time

14 days+

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Job summary

Lam Research seeks a Senior Business Systems Analyst to join the Global Information Systems (GIS) team in support of the MyLam Platform. You will blend business analysis, knowledge management, and application support to drive improvements across global knowledge content and distribution.

You will collaborate with Product Groups, Engineering, and Leadership to deliver knowledge delivery capabilities and content solutions.

Qualifications

Bachelor's degree required or equivalent
10–12 years of experience in a techno-functional analyst role
Hands-on knowledge of Knowledge Management systems for product groups and content delivery
Experience with Level 2 application support and production support
Experience in Agile environments and collaborating with software teams

Responsibilities

Analyze complex business problems and apply systems-thinking to improve processes and user experiences.
Act as techno-functional SME; understand system functionality, integrations, and user journeys.
Lead Level 2 support activities: root-cause analysis, investigation, escalation, and coordination.
Collaborate with Product Groups, Technical Publications, Engineering, and Support teams to improve knowledge delivery.
Document and validate business requirements; translate into functional specs and solutions.
Provide insights and trends to leadership and development teams.
Support Agile delivery practices and stakeholder discussions.