Senior BSA Knowledge Management, Digital Platform

Lam Research Salzburg GmbH; Fremont (CA); Hybrid; USD 114,000 - 253,000; Full time

Job summary

Lam Research seeks a Senior Business Systems Analyst to join the Global Information Systems (GIS) team in support of the MyLam Platform. You will blend business analysis, knowledge management, and application support to drive improvements across global knowledge content and distribution.

You will collaborate with Product Groups, Engineering, and Leadership to deliver knowledge delivery capabilities and content solutions.

Qualifications

• Bachelor's degree required or equivalent
• 10–12 years of experience in a techno-functional analyst role
• Hands-on knowledge of Knowledge Management systems for product groups and content delivery
• Experience with Level 2 application support and production support
• Experience in Agile environments and collaborating with software teams

Responsibilities

• Analyze complex business problems and apply systems-thinking to improve processes and user experiences.
• Act as techno-functional SME; understand system functionality, integrations, and user journeys.
• Lead Level 2 support activities: root-cause analysis, investigation, escalation, and coordination.
• Collaborate with Product Groups, Technical Publications, Engineering, and Support teams to improve knowledge delivery.
• Document and validate business requirements; translate into functional specs and solutions.
• Provide insights and trends to leadership and development teams.
• Support Agile delivery practices and stakeholder discussions.

Skills

Knowledge management

Agile delivery

Stakeholder management

Business analysis

Root-cause analysis

Content delivery

Education

Bachelor's degree in Information Systems, Computer Science, Engineering, or related discipline

Tools

Liferay

Entra ID

Job description

In your career, let’s prove what’s possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Senior BSA Knowledge Management, Digital Platform

Date: Aug 13, 2026

Location: Fremont, CA, US, 94538

Worker Category: On-site Flex

The group you’ll be a part of

The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives.

The impact you’ll make

At Lam, we relentlessly pursue innovation that pushes the boundaries of technical limitations, creating solutions that enable chipmakers to power progress. We are actively hiring a Senior Business Systems Analyst (BSA) to be part of our Global Information Systems (GIS) team. GIS works with Lam's internal and external customers to enable business strategies through innovative solutions and services. This role will work closely with business stakeholders, product groups, technical teams, and leadership to support and enhance the MyLam Platform, a global customer-facing digital platform that provides access to technical documentation, knowledge content, software distribution, product information, communications, and account management capabilities.

This position requires a techno-functional professional who can combine business analysis, application support, stakeholder engagement, and knowledge management expertise to drive continuous improvement and operational excellence.

This role plays a critical part in enabling customer and business success through knowledge management, platform enablement, content delivery, application support, and continuous improvement. The successful candidate will serve as a trusted techno-functional partner across business and technology teams, helping drive innovation, improve operational efficiency, and enhance the overall user experience.

What you’ll do

Analyze complex business problems and apply systems-thinking principles to improve business processes, customer experience, and application capabilities.

• Act as the techno-functional subject matter expert, developing a deep understanding of system functionality, integrations, business processes, and user journeys.
• Serve as the primary Level 2 support resource, performing root-cause analysis, issue investigation, problem resolution, escalation management, and coordination across technical and business teams.
• Partner with Product Groups, Technical Publications, Engineering, Customer Support organizations, and leadership teams to improve knowledge management capabilities and technical content delivery processes.
• Support knowledge and content processes involving technical publications, product documentation, technical memos, service bulletins, software distribution, and customer knowledge repositories.
• Gather, analyze, document, and validate business requirements and translate them into functional requirements and solution recommendations.
• Provide business insights, user feedback, operational trends, and enhancement recommendations to leadership, stakeholders, and development teams.
• Demonstrate strong organizational skills with the ability to define system functional needs, facilitate stakeholder discussions, negotiate priorities, and support Agile delivery practices.

Who we’re looking for

Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, or a related discipline, or equivalent experience.

• 10-12 years of experience as a Business Systems Analyst, Functional Analyst, Application Analyst, or in a similar techno-functional role. Candidates with an advanced degree may qualify with fewer years of relevant experience, subject to company guidelines.
• Hands‑on experience supporting Knowledge Management systems for Product Groups, Technical Publications, content management, documentation repositories, or knowledge delivery platforms.
• Experience supporting enterprise applications through a combination of business analysis, application support, stakeholder engagement, requirements management, and solution delivery.
• Experience with Level 2 application support, incident investigation, root-cause analysis, escalation management, and production support.
• Strong analytical, communication, documentation, organizational, and stakeholder-management skills.
• Experience working directly with software development teams, delivering solutions in Agile environments.
• Demonstrated ability to successfully deliver application enhancements, process improvements, and technology solutions.

Preferred qualifications

• Passion for driving change and improving software delivery and support practices.
• Experience serving as a functional lead or subject matter expert for customer-facing applications within enterprise, B2B, or global customer platforms.
• Experience with Liferay or other content management and delivery platforms, and familiarity with identity and access management technologies such as SSO, MFA, Entra ID, or federation.
• Advanced certification in Agile, Scrum, SAFe, or another scaling framework is a plus.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/suppler location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/suppler location, and remotely the rest of the time.

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CA San Francisco Bay Area Salary Range for this position: $114,000.00 - $253,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
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