Business Systems Analyst 4

Lam Research Salzburg GmbH; Tualatin (OR); On-site; USD 120,000 - 160,000; Full time

Job summary

Lam Research in Tualatin, Oregon seeks a seasoned Business Systems Analyst to shape ServiceNow-driven workflows, governance, and scalable digital processes. You will partner with cross-functional leaders to deliver value across IT services and enterprise platforms.

Ideal candidates have 8+ years in business analysis, 6+ years with ServiceNow, and a strong background in ITIL-aligned ITSM and process optimization within a global manufacturing tech context.

Qualifications

• 8+ years of experience as a Business Systems Analyst or similar role.
• Hands-on ServiceNow experience across ITSM and modules (ITOM/ITAM/CMDB).
• Bachelor's degree in information systems, CS, engineering, or related field.
• Strong ITIL/ITSM knowledge and stakeholder collaboration skills.

Responsibilities

• Partner with stakeholders and platform teams to understand goals and current-state issues.
• Lead requirements discovery sessions and process reviews for ServiceNow initiatives.
• Translate needs into functional specs, user stories, and acceptance criteria.
• Evaluate requests against platform standards and long-term maintainability.
• Support backlog, sprint planning, UAT, releases, and post-release validation.
• Collaborate with architects, developers, QA, and process owners for feasible solutions.
• Perform current/future-state analysis and impact assessments across workflows.
• Support data quality, reporting needs, and process optimization.

Skills

ServiceNow

ITSM

ITOM/ITAM/CMDB

Agile/Scrum/Kanban

Stakeholder management

Communication

Education

Bachelor's degree in Information Systems/CS/Engineering

Tools

ServiceNow

Job description

In your career, let’s prove what’s possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Business Systems Analyst 4

Date: Sep 15, 2026

Location: Tualatin, OR, US, 97062

Worker Category: On-site Flex

The group you’ll be a part of

The Global Information Systems Group is dedicated to the success of Lam through providingbest-in-class and innovative information system solutions and services. Together, we supportusers globally with data, information, and systems to achieve their business objectives.

The impact you’ll make

As a Business Systems Analyst at Lam, you will play a key role in shaping how the organization uses ServiceNow to simplify work, improve service delivery, strengthen platform governance, and enable scalable digital workflows. This is an opportunity to influence enterprise processes, partner with cross-functional leadership, and help evolve a strategic platform used across the business.

What you’ll do

• Partner with business stakeholders and platform teams to understand objectives, pain points, current-state processes, and desired outcomes.
• Lead requirements discovery sessions, workshops, and process reviews for ServiceNow initiatives.
• Translate business needs into functional requirements, process flows, solution documentation, clear user stories, and acceptance criteria.
• Evaluate requests against ServiceNow out-of-the-box capabilities, platform standards, governance practices, and long-term maintainability.
• Support intake, prioritization, backlog refinement, sprint planning, delivery tracking, UAT, release readiness, and post-release validation and hypercare.
• Collaborate with architects, developers, administrators, Quality Assurance (QA), and process owners to ensure solutions are feasible, scalable, and aligned to business outcomes.
• Perform current-state and future-state process analysis, gap assessments, and impact analysis across ServiceNow workflows.
• Support platform enhancements, integrations, data quality improvements, reporting needs, and operational process optimization.
• Facilitate stakeholder alignment, manage expectations, escalat
• Contribute to continuous improvement of business analysis practices, platform governance, documentation standards, and delivery processes.

Who we’re looking for

• 8+ years of experience as a Business Systems Analyst, Business Analyst, Product Analyst, or similar role supporting enterprise technology platforms.
• 6+ years of hands-on experience with ServiceNow, preferably across ITSM and additional modules such as ITOM, ITAM (HAM/SAM), CMDB, or APM/EA.
• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Engineering, or a related field, or equivalent practical experience.
• Strong understanding of IT service management processes, including incident, request, change, problem, knowledge, asset, configuration, and service catalog management.
• Demonstrated ability to write business requirements, functional specifications, high-quality user stories, acceptance criteria, and test scenarios.
• Experience supporting Agile, Scrum, or Kanban delivery models.
• Ability to analyze complex business processes, identify improvement opportunities, and recommend practical, scalable solutions.
• Excellent communication, facilitation, stakeholder management, and executive presentation skills.
• Strong analytical thinking, attention to detail, and ability to balance business value, user experience, platform governance, and delivery feasibility.

Preferred qualifications

• ServiceNow Certified System Administrator, Certified Application Specialist, or related ServiceNow certification.
• ITIL Foundation certification or practical experience applying ITIL practices in an enterprise environment.
• Experience with ServiceNow platform governance, demand intake, release management, CMDB data quality, service catalog design, or workflow automation.
• Experience working with integrations, reporting, dashboards, data models, or enterprise architecture practices.
• Familiarity with ServiceNow AI capabilities, including Now Assist and ServiceNow Otto, and how they can improve user experience, productivity, knowledge discovery, and workflow automation.
• Experience in a large global enterprise, shared services, manufacturing, technology, or regulated environment.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

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Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Nearest Major Market: Portland Oregon
Job Segment: Quality Assurance, Information Technology, Systems Analyst, IT Architecture, User Experience, Technology