Senior Key Account Technology Engineer

ASM; Phoenix (AZ); Sur place; USD 110 000 - 170 000; Plein temps

Résumé du poste

ASM is seeking a Key Account Technologist in the Phoenix area to lead process application initiatives and drive new product introductions for key customers. You will support DTOR selections and optimize installed base performance, collaborating with cross-functional teams on ALD/CVD technology roadmaps.

The role requires strong communication, strategic thinking, and the ability to build lasting customer relationships while navigating global operations and travel up to 30%.

Qualifications

• 5+ years in semiconductor wafer processing or capital equipment industry.
• Master’s degree in a related engineering field.
• Proven ability to drive continuous improvement across operations.
• Strong communication skills and ability to build customer relationships.

Responsabilités

• Own process application NPI, product improvements, and modifications for installed base.
• Develop and maintain relationships with key customers.
• Manage all technical account aspects for customers.
• Resolve process and hardware-related escalations in the field.
• Define and implement standards, specs, and recipes for installed base performance.

Connaissances

Communication skills

Presentation skills

Influencing skills

Strategic thinking

Cross-cultural collaboration

Problem solving

Self-motivated

Formation

Master’s degree in materials science/physics/chemical/mechanical/electrical engineering

Description du poste

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.Butwe’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

The Key Account Technologists are the ASM product experts who support extensive customer and internal company contacts while driving the introduction of new products, product improvements, and product modifications. As a Key Account Technologist (KAT) you’ll help to expand product market share by helping win development tool of record (DTOR) selections and supporting competitive process application performance of the installed base. Further, the role requires someone who is not only skilled in R&D/Innovation, development, engineering, and design for manufacturability, but also someone who can be a key team member developing and delivering the ALD technology roadmap. This role requires interactions and communication between the product development team and the customer to ensure customer issues and concerns are being addressed with solutions and timelines. A persistent approach to Product Life Cycle (PLC) will also be required to achieve strong engagement with the new product development team.

RESPONSIBILITIES:

• Responsible for process application NPI (New Product Introduction), product improvements, and product modifications for key product unit (KPU) installed base
• Develop and maintain relationships with key customers.
• Responsible for managing all the technical account aspects of customers
• Responsible for resolution of process and hardware-related escalations in the field
• Responsible for defining, maintaining, and implementing BKM process for all process applications – including standards, specs, and recipes, installed base performance
• Support highly engaged working relationship between KAT department, ASM’s customer account teams and customers’ engineers to ensure all customer needs and requirements are understood and addressed
• Drive close cooperation with multiple internal stakeholders, especially with Process Development teams, Global Sales, Service and Spares, Account Teams, Engineering and Global Product Management (GPM)

Key SELECTION CRITERIA:

• 5+ years (or 3+ years with Ph.D.) experience in the semiconductor wafer processing or capital equipment industry
• Master’s degree (or above) in material science, physics, chemical, mechanical or electrical engineering, or related field
• Related work experience can include process engineering, technical marketing, or product support
• Proven ability to drive continuous improvement across operations
• Able to build long term relationships of trust with customers
• Strong written and verbal communication skills including excellent presentation and influencing skills
• Semiconductor experience should be primarily focused on atomic layer deposition (ALD) or chemical vapor deposition (CVD).
• Experience in work function, metallization, silicides, and electrodes in logic or memory is preferred

PERSONAL / professional ATTRIBUTES:

• Self-starter with high energy and strong work ethic
• Highly motivated and results driven
• A proactive change agent
• A strategic thinker with the ability to implement and drive tactics, strong at execution
• A problem solver – communication comes naturally when solving problems and addressing roadblocks.
• Able to independently make and execute decisions in a timely manner, leading people accordingly
• Ability to lead and influence others across cultures
• Highly collaborative and able to manage conflict

Travel:

• Flexibility to travel up to 30% of the time (internationally)

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com andon LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.