Manager II, Field Process (Technical Manager)

ASM; Boise (ID); On-site; USD 150,000 - 190,000; Full time

Job summary

ASM seeks a Manager II, Field Process (Technical Manager) to lead customer process engagement and NPI, ensuring a smooth transition to high-volume manufacturing in Boise, Idaho. You will drive process performance, resolve escalations, and build a high-performing field process engineering team.

You will lead NPI/HVM programs, collaborate with R&D, Product Engineering, and Sales, own critical customer escalations, develop action plans, and travel as needed to support strategic deployments while

Qualifications

• Advanced degree in a relevant science or engineering field.
• Proven leadership and cross-functional collaboration.
• Experience in semiconductor process development and NPI.

Responsibilities

• Lead customer process engagement and NPI programs.
• Drive HVM transition, process performance, and issue resolution.
• Mentor and develop field process engineers.
• Ensure on-time delivery and cross-functional execution.

Skills

Project management

Analytical thinking

Leadership

Problem-solving

Education

PhD or Master’s degree in Physics, Chemistry, Materials Science, Electrical Engineering, Chemical Engineering, Mechanical Engineering

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.Butwe’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Manager II, Field Process (Technical Manager)

Role Summary

Lead customer process engagement, new product introduction (NPI), and successful transition to high volume manufacturing (HVM). Drive process performance, resolve technical escalations, enhance customer satisfaction, and cross-functional execution while building a high-performing field process engineering team

What you will be working on

Customer & Technical Leadership

• Develop strong customer relationships and serve as a trusted technical advisor
• Anticipate customer technology and process needs to support long-term growth
• Lead a field process team responsible for process development, qualification, optimization, and troubleshooting

Own and drive critical customer escalations through timely resolution

NPI & HVM Programs Execution

• Lead NPI programs through qualification and successful HVM adoption
• Ensure on-time delivery of process and product milestones
• Drive process performance, tool uptime, and customer success in HVM transition phase

Cross Functional Collaboration

• Partner with ASM R&D, Product Engineering, KPU, Business Units, Field Service, and Sales teams to execute technology programs
• Align stakeholders on priorities, action plans, and execution timelines
• Provide customer feedback to improve product and process performance
• Support technology roadmap development with internal and customer teams

Team Leadership / Business & Strategic Impact

• Recruit, mentor, and develop high-performing process engineers
• Foster a culture of safety, accountability, urgency, and continuous improvement
• Build a team capable of independently solving complex technical challenges.
• Support business growth through successful technology adoption and customer satisfaction
• Create visibility into key technical issues and drive execution across organizations

What we are looking for

• PHD or Master’s degree in Physics, Chemistry, Materials Science, Electrical Engineering, Chemical Engineering, Mechanical Engineering or a related discipline

12+ years of experience with a Bachelor’s degree, 9+ years with a Master’s degree, or 6+ years with a PhD in the semiconductor industry, with strong expertise in thin-film processes such as PEALD, PECVD, LPCVD, ALD, Epitaxy, or Vertical Furnace

Proven ability to manage new product and process introduction, as well as the transfer of complex deposition processes and hardware from R&D to HVM.

• Strong project management, analytical, and problem-solving skills
• Demonstrated leadership with a proven track record of driving and implementing organizational change

Proactively manage escalations, develop action plans, and maintain clear communication among customers, service teams, business units, and external suppliers

• Ability to travel as needed, including extended periods for training and technical engagement with the Business Unit and external suppliers The primary customer focus will be onsite in Boise, Idaho

Strong understanding of intellectual property boundaries between ASM and customers, with the ability to maintain appropriate IP protection during all internal and external interactions

• Experience working effectively with local, regional, and global teams, with strong cross-functional and cross-division collaboration skills

What sets you apart

5-10 years of broad semiconductor technical experience combined with strong business acumen. Experience in Memory (DRAM and Advanced Memory) and/or Advanced Packaging is highly desirable.

Experience working for a semiconductor equipment supplier, a strong customer-focused mindset, and prior people management experience are strong advantages.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what`s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us atasm.com andon LinkedIn,Facebook,Instagram, Xand YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.