Senior Key Account Manager – Enterprise Interiors

Suddath; Jacksonville (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) with company matching

Weekly pay for hourly employees

PTO and paid holidays

Tuition reimbursement

Job summary

Suddath, including Perdue Office Interiors, seeks a seasoned Key Account Manager to lead major customer accounts and drive project execution. You will coordinate between customer stakeholders, Steelcase teams, and internal departments to deliver outstanding outcomes from initial request through final closeout.

The ideal candidate is organized, relationship-driven, and able to manage complex multi-location accounts in a fast-paced environment with a focus on customer experience.

Qualifications

• 5-10+ years of experience in commercial interiors, workplace solutions, contract furniture, facilities management, project management, architecture, design, construction, or related industry.
• Experience with Steelcase global accounts, Steelcase dealer environments, and/or contract furniture is strongly preferred.

Responsibilities

• Lead major account relationships across facilities, workplace, procurement, real estate, and operations teams.
• Coordinate design, project management, procurement, installation, and customer experience teams.
• Monitor schedules, budgets, specifications, lead times, and installation milestones.
• Proactively identify and resolve risks before they impact the customer.
• Lead project closeout activities, including punch list resolution, final customer communication, documentation, warranty coordination, and post-installation follow-up.
• Ensure consistent execution across regional offices and branch locations.

Skills

Project coordination

Customer service

Communication

Microsoft Office

Relationship management

Detail oriented

Tools

Microsoft Office

Job description

Suddath, including Perdue Office Interiors, seeks a seasoned Key Account Manager to lead major customer accounts and drive project execution. You will coordinate between customer stakeholders, Steelcase teams, and internal departments to deliver outstanding outcomes from initial request through final closeout.

The ideal candidate is organized, relationship-driven, and able to manage complex multi-location accounts in a fast-paced environment with a focus on customer experience.