Key Account Manager

The Suddath Companies; Jacksonville (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Perdue Office Interiors, a Suddath company, seeks a seasoned Key Account Manager to lead major customer accounts, including Steelcase global accounts. You will coordinate between customer stakeholders, Steelcase teams, and Perdue’s design, project management, procurement, installation, and customer experience groups.

The role emphasizes relationship-building, project execution, and delivering exceptional customer experiences from initial inquiry to project closeout in a fast-paced interiors

Qualifications

• 5–10+ years of experience in commercial interiors, workplace solutions, contract furniture, facilities management, project management, architecture, design, construction, or related industry.
• Experience with Steelcase, Steelcase global accounts, Steelcase dealer environments, and/or contract furniture is strongly preferred.
• Experience supporting large enterprise customers, major accounts, and multi-location account portfolios is highly desirable.

Responsibilities

• Account Management & Customer Experience: Lead major account relationships and act as customer advocate within Perdue.
• Project Execution: Manage design, project management, procurement, installation, and customer experience for enterprise accounts.
• Daily Service & Operational Support: Coordinate repairs, warranty claims, and work orders with urgency and accuracy.
• Reporting & Communication: Lead meetings, reviews, and status updates; prepare reports and documentation.

Skills

Exceptional organization and attention

Multitasking across projects

Project coordination

Customer service

Cross-functional collaboration

Problem solving

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Perdue Office Interiors, a Suddath Company, has provided innovative workplace solutions for organizations ranging from start-up entrepreneurs to Fortune 500 companies since 1916. As the exclusive Steelcase dealer in the region, Perdue provides products and turnkey services you won’t find anywhere else in North Florida.

General position summary

Perdue Office Interiors, a Suddath company, is seeking an accomplished Key Account Manager to lead major customer accounts, including Steelcase global accounts. This is a highly visible role focused on managing key relationships, driving project execution, and ensuring an exceptional customer experience from initial request through final project closeout. The Key Account Manager will serve as the primary point of coordination between customer stakeholders, Steelcase global account teams, and Perdue’s internal design, project management, procurement, installation, and customer experience teams. The ideal candidate is organized, relationship-driven, detail-oriented, and comfortable managing complex account activity in a fast-paced, customer-focused environment.

Essential Duties & Responsibilities

Account Management & Customer Experience Lead major account relationships with customer stakeholders across facilities, workplace, procurement, real estate, and operations teams. Build trusted relationships through responsiveness, accountability, and consistent follow-through. Maintain a thorough understanding of customer standards, Steelcase global account requirements, processes, locations, and priorities. Act as the customer advocate within Perdue and coordinate resources to ensure successful outcomes.

Project Execution Manage the execution of projects ranging from small service requests to major workplace initiatives for large enterprise accounts. Coordinate design, project management, procurement, installation, and customer experience teams. Monitor schedules, budgets, specifications, lead times, and installation milestones. Proactively identify and resolve risks before they impact the customer. Lead project closeout activities, including punch list resolution, final customer communication, documentation, warranty coordination, and post-installation follow‑up. Ensure consistent execution across regional offices and branch locations.

Daily Service & Operational Support Coordinate repairs, warranty claims, assessments, reconfigurations, exchanges, and furniture moves. Manage day-to-day work orders with urgency and attention to detail. Track open requests and communicate status updates proactively. Ensure service issues are resolved accurately and efficiently.

Reporting & Communication Lead customer meetings, project reviews, and status updates. Prepare account reports, project summaries, and performance reviews. Maintain accurate records and documentation.

Job Skills Required

• Exceptional organization and attention to detail
• Ability to manage multiple projects and priorities simultaneously
• Strong project coordination and execution capabilities
• Outstanding customer service and communication skills
• Ability to work effectively across cross-functional teams
• Problem‑solving and decision‑making skills
• Proficiency with Microsoft Office applications

Supervisory Responsibilities

No supervisory Responsibilities

Other Duties & Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience

• 5-10+ years of experience in commercial interiors, workplace solutions, contract furniture, facilities management, project management, architecture, design, construction, or a related industry.
• Experience with Steelcase, Steelcase global accounts, Steelcase dealer environments, and/or contract furniture is strongly preferred.
• Experience supporting large enterprise customers, major accounts, and multi‑location account portfolios is highly desirable.

Travel

No travel required.

Language Skills

• Ability to communicate effectively and professionally with customer stakeholders, Steelcase global account teams, and internal design, project management, procurement, installation, and customer experience teams.
• Ability to lead customer meetings, project reviews, and status updates while clearly conveying account priorities, project milestones, risks, and next steps.
• Ability to prepare accurate account reports, project summaries, customer communications, and documentation related to work orders, installations, warranties, punch lists, and closeout activities. Excellent written and verbal communication skills with the ability to build trust, influence outcomes, and maintain strong customer relationships through responsiveness, accountability, and follow‑through.

Mathematical Skills

• Ability to calculate and review basic project-related figures, including quantities, pricing adjustments, budgets, percentages, lead times, schedules, and cost estimates.
• Ability to interpret and compare project specifications, order information, service requests, and financial details to support accurate account reporting and project execution.

Reasoning Ability

• Ability to analyze customer needs, account priorities, project requirements, schedules, budgets, risks, and operational constraints to determine appropriate actions and solutions.
• Ability to interpret written, verbal, diagram, schedule, specification, and documentation-based information to resolve issues, coordinate resources, and ensure successful project outcomes.

Computer Operations

To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite and the ability to effectively use CRM, order management, project tracking, reporting, communication, and documentation platforms to support account management, customer service, project coordination, and status reporting.

Planning/Organization

Ability to manage multiple major account activities, customer requests, project timelines, work orders, service needs, and internal coordination efforts simultaneously. Ability to prioritize customer needs, monitor schedules and milestones, track open requests, meet deadlines, and organize work to ensure timely follow‑through from initial request through project closeout.

Certificates/Licenses/Registrations

None required.

Working Conditions

Cubicle working environment Noise level in the work environment is usually moderate.

Physical/Environmental Demands

Activity: Stand - Under 1/3 Time Walk - Under 1/3 Time Sit – Over 2/3 Time Use hands to finger, handle, or feel - Over 2/3 Time Reach with hands and arms – 1/3 to 2/3 Time Climb or balance – None Stoop, kneel, crouch or crawl – Under 1/3 Time Talk or hear – over 1/3 to 2/3 time Taste or smell – None Other - None

Physical Activity Level

The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms.

Manual Dexterity

Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements

Specific vision abilities required by this job include close vision and ability to adjust focus.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Company Culture

Use your current and previous experience to find new opportunities on the road to success. At Perdue, we’re committed to helping our employees flourish and reach new heights. At Perdue, we are focused on creating ideas for the way you work. Our core values are the foundation for everything we do.

Our Values

TRUST We foster an environment of trust through our integrity and always doing the right thing the right way. We fulfill our promises to each other and our customers by being reliable, transparent and trustworthy.

INNOVATION We strive to innovate, inspiring and encouraging passionate and creative ideas that solve customer problems and improve how we work.

TEAMWORK We win together, as one team around the globe, respecting and encouraging the perspectives of others, with full commitment to each other, our customers and our common success.

CARING We care about each other, our customers, partners and community. We provide a caring and safe environment that supports our employees' growth, development and well-being.

AGILITY We are agile and flexible. We think and act quickly to creatively solve unique customer and employee challenges, while readily adapting to changing market needs.

EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED

As part of The Suddath Companies Perdue is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

About Us

When you join Perdue, you’re not just an employee—you’re part of our family. With over 100 years of history in North Florida, we have established a culture that values teamwork and caring, and we foster an environment that celebrated your achievements and gives you opportunities to learn, grow and thrive. We are a passionate team of office space designers, marketers, sales executives, project managers, installation professionals and so much more. And we are always looking for top talent to help us reach our goal of creating unique office interiors that help our customers be more productive. Our organization is part of a larger family, The Suddath Companies, which offers career opportunities around the globe. No matter what job you do, we can help you design your dream career. Join our team and find your place in our family.