Senior KAM & MSL Training Lead for Launch Readiness

Syneos Health, Inc.; Morrisville (NC); On-site; USD 83,000 - 88,000; Full time

Job summary

Syneos Health is seeking an experienced Interim Medical & Key Account Manager Training Manager to lead the onboarding and training program for KAMs and MSLs in a high-profile pharmaceutical alliance launch.

You will partner with commercial, medical, market access, and institutional strategy leaders to design end-to-end learning experiences, ensuring content is compliant, scalable, and aligned with business goals.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 5+ years of pharmaceutical industry experience in sales training, medical training, sales excellence, learning and development, or commercial capabilities roles.
• Experience supporting KAMs, MSLs, and/or field medical teams.
• Strong disease-state and clinical acumen, including anticoagulant market.
• Experience developing and delivering large-scale onboarding and launch training programs.
• Deep understanding of IDNs, hospital systems, market access, and healthcare decision-making.
• Strong project management and stakeholder management skills.
• Proven ability to lead complex, cross-functional initiatives and influence senior leadership.

Responsibilities

• Serve as primary commercial training lead for KAM and Medical onboarding curriculum.
• Lead learning strategy, content development, and training implementation.
• Co-lead onboarding and training strategy for field readiness pre-launch.
• Ensure alignment across commercial, medical, market access, and institutional strategy.
• Collaborate with KAM Liaison Training Lead for program integration.
• Ensure content is engaging, compliant, and aligned with business goals.
• Facilitate communication with internal/external partners to deliver projects.
• Manage external training vendors to ensure quality and timeliness.
• Escalate issues to keep initiatives on track.
• Drive continuous improvement based on stakeholder feedback.

Skills

Pharmaceutical training

KAM/MSL onboarding

Project management

Cross-functional leadership

Stakeholder management

Education

Bachelor's degree

Advanced degree preferred

Job description

Syneos Health is seeking an experienced Interim Medical & Key Account Manager Training Manager to lead the onboarding and training program for KAMs and MSLs in a high-profile pharmaceutical alliance launch.

You will partner with commercial, medical, market access, and institutional strategy leaders to design end-to-end learning experiences, ensuring content is compliant, scalable, and aligned with business goals.