Training Manager, Medical & Key Account Manager (KAM)

Syneos Health, Inc.; Morrisville (NC); On-site; USD 83,000 - 88,000; Full time

Job summary

Syneos Health is seeking an experienced Interim Medical & Key Account Manager Training Manager to lead the onboarding and training program for KAMs and MSLs in a high-profile pharmaceutical alliance launch.

You will partner with commercial, medical, market access, and institutional strategy leaders to design end-to-end learning experiences, ensuring content is compliant, scalable, and aligned with business goals.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 5+ years of pharmaceutical industry experience in sales training, medical training, sales excellence, learning and development, or commercial capabilities roles.
• Experience supporting KAMs, MSLs, and/or field medical teams.
• Strong disease-state and clinical acumen, including anticoagulant market.
• Experience developing and delivering large-scale onboarding and launch training programs.
• Deep understanding of IDNs, hospital systems, market access, and healthcare decision-making.
• Strong project management and stakeholder management skills.
• Proven ability to lead complex, cross-functional initiatives and influence senior leadership.

Responsibilities

• Serve as primary commercial training lead for KAM and Medical onboarding curriculum.
• Lead learning strategy, content development, and training implementation.
• Co-lead onboarding and training strategy for field readiness pre-launch.
• Ensure alignment across commercial, medical, market access, and institutional strategy.
• Collaborate with KAM Liaison Training Lead for program integration.
• Ensure content is engaging, compliant, and aligned with business goals.
• Facilitate communication with internal/external partners to deliver projects.
• Manage external training vendors to ensure quality and timeliness.
• Escalate issues to keep initiatives on track.
• Drive continuous improvement based on stakeholder feedback.

Skills

Pharmaceutical training

KAM/MSL onboarding

Project management

Cross-functional leadership

Stakeholder management

Education

Bachelor's degree

Advanced degree preferred

Job description

Description

We are seeking an experienced Interim Medical & Key Account Manager (KAM) Training Manager to serve as the commercial training co-lead for a high-profile pharmaceutical alliance launch. This role will be responsible for the end-to-end design, development, and delivery of a best-in-class onboarding and training program supporting both Key Account Managers (KAMs) and Medical Science Liaisons (MSLs).

The successful candidate will partner closely with commercial, medical, market access, and institutional strategy leaders to ensure a seamless and integrated learning experience. This role requires a strategic thinker with deep pharmaceutical training expertise, strong cardiovascular knowledge, and the ability to lead complex cross-functional initiatives in a fast-paced alliance environment.

Key Responsibilities

• Serve as the primary commercial training lead and program integrator for the KAM and Medical onboarding curriculum.
  
• Be responsible for learning strategy, content development, and leading implementation of training.
  
• Co-lead the development and execution of a comprehensive onboarding and training strategy supporting field readiness and ensure all milestones are achieved ahead of launch readiness requirements.
  
• Ensure alignment across commercial, medical, market access, and institutional strategy functions.
  
• Partner closely with the KAM Liaison Training Lead to drive consistency and integration across learning programs.
  
• Ensure content is engaging, compliant, and aligned with business objectives.
  
• Facilitate communication among internal and external partners to ensure timely execution of project deliverables.
  
• Manage external training and learning vendors to ensure quality, efficiency, and timely delivery.
  
• Escalate and resolve issues proactively to keep initiatives on track.
  
• Drive continuous improvement based on stakeholder feedback and business needs.
  

Required Qualifications

• Bachelor's degree required; advanced degree preferred.
  
• 5+ years of pharmaceutical industry experience in sales training, medical training, sales excellence, learning and development, or commercial capabilities roles.
  
• Demonstrated experience supporting Key Account Managers (KAMs), Medical Science Liaisons (MSLs), and/or field medical teams.
  
• Strong disease-state and clinical acumen, including the anticoagulant market (stroke, acute coronary syndrome, and atrial fibrillation) and the competitive landscape.
  
• Experience developing and delivering large-scale onboarding and launch training programs.
  
• Deep understanding of integrated delivery networks (IDNs), hospital systems, market access, and healthcare decision-making.
  
• Strong project management and stakeholder management skills.
  
• Proven ability to lead complex, cross-functional initiatives and influence senior leadership.
  

Preferred Qualifications

• Corporate sales excellence, commercial effectiveness, or capability-building leadership experience.
  
• Advanced facilitation and instructional design expertise.
  
• Experience supporting cardiovascular product launches.
  
• Knowledge of adult learning principles and modern learning methodologies.
  

The anticipated hourly rate for this position is $60.00/hr to $64.00/hr but may vary based on various factors such as the candidate's qualifications, skills, competencies and proficiency for the role.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health?

We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

As a Syneos Health freelance, temporary, or contract employee, you may be eligible to participate in the Company 401k match and benefits such as paid time off or benefits through provisions in the Affordable Care Act or State-specific requirements depending on the terms of your employment. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements for temporary/freelance/contract employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.