Senior Journal Operations Leader

RX Brasil; Philadelphia (Philadelphia County); On-site; USD 54,000 - 90,000; Full time

Job summary

Elsevier in the United States is seeking a Senior Journal Manager to own end-to-end publication operations for a journal portfolio, optimizing system configurations and workflows to maximize quality and publication speed. You will build strong relationships with editors, authors, reviewers, and societies while driving continuous improvement in the Journal Operations team.

You will lead the author and reviewer journeys, monitor trends and bottlenecks, troubleshoot issues with established

Responsibilities

• Be accountable for author and reviewer journeys across your journal portfolio, monitoring journal trends, bottlenecks and anomalies in Researcher Support work and outsourced production work.
• Lead discussions with publishers on trends and recommend actions where needed. Troubleshoot publication-related problems using relevant tools and established procedures, ensuring effective resolution of standard and complex problems.
• Deliver a high standard of customer support to researchers to maximize their satisfaction and minimize their effort in the publication journey.

Job description

Elsevier in the United States is seeking a Senior Journal Manager to own end-to-end publication operations for a journal portfolio, optimizing system configurations and workflows to maximize quality and publication speed. You will build strong relationships with editors, authors, reviewers, and societies while driving continuous improvement in the Journal Operations team.

You will lead the author and reviewer journeys, monitor trends and bottlenecks, troubleshoot issues with established