Senior Janitorial Account Manager - 2nd Shift

Marsden Services, L.L.C.; Covington, Northern (KY, KY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

Marsden Services, L.L.C. is seeking a Janitorial Account Manager for the 2nd shift in Covington, KY. You will oversee a team delivering high-quality client service, manage operations, safety, and costs to meet service standards.

The role emphasizes leadership, budgeting, and strong communication with on-site clients. You will hire, train, and develop staff, monitor financial performance, and drive continuous improvement while upholding company values.

Qualifications

• 5+ years of leadership experience leading a complex multi-site team (janitorial or service industry preferred).
• Experience managing decentralized workforce.
• Strong budgeting, labor, and expense management knowledge.
• Excellent interpersonal and communication skills.
• Strong analytical and decision-making abilities.
• High emotional intelligence and customer-focused mindset.

Responsibilities

• Directs and manages key operational functions
• Develops and maintains relationships of trust and engagement with on-site client
• Ensures standards for service quality, equipment, safety and performance are maintained and that cost-effective resources are used to maximize service standards
• Implement processes and structure in alignment with strategic initiatives and provide a clear sense of direction and focus
• Develops, monitors, and reports on operating costs within functional areas. Alerts key stakeholder(s) of cost and labor over run. Makes recommendations and implements solutions.
• Builds a culture of work safety and leads by example with one's own safe behavior
• Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources and Talent Acquisition as appropriate
• Conducts regular operations staff / training meetings with all direct reports
• Manages budget and controls expenses effectively
• Uses Microsoft Office-based cost management system to audit budget for account, which include: labor, supplies, leases and equipment

Job description

Marsden Services, L.L.C. is seeking a Janitorial Account Manager for the 2nd shift in Covington, KY. You will oversee a team delivering high-quality client service, manage operations, safety, and costs to meet service standards.

The role emphasizes leadership, budgeting, and strong communication with on-site clients. You will hire, train, and develop staff, monitor financial performance, and drive continuous improvement while upholding company values.