Senior ITSM & Analytics Lead (ServiceNow & CSDM)

Rezolve Ai; Sunnyvale (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Rezolve Ai in Sunnyvale, CA seeks an experienced professional in IT Service Management and data analytics to drive service operations and executive reporting. The role emphasizes leveraging ServiceNow, CSDM, and BI tools to deliver actionable insights and dashboards for leadership.

The candidate will combine technical platform knowledge with strong business analysis and communication skills to support strategic decisions and operational excellence.

Qualifications

• Minimum 5+ years in IT Service Management, Service Operations, Business Operations, or Data Analytics.
• Strong understanding of ServiceNow platform capabilities.
• Experience with Common Service Data Model (CSDM).
• Advanced analytics using Snowflake and Tableau.
• Experience building executive dashboards and operational reporting.
• Strong financial and business analysis capabilities.
• Excellent written and verbal communication skills.

Skills

IT Service Management

Service Operations

Data Analytics

CSDM knowledge

Executive dashboards

Financial analysis

Communications

Tools

ServiceNow

Snowflake

Tableau

Job description

Rezolve Ai in Sunnyvale, CA seeks an experienced professional in IT Service Management and data analytics to drive service operations and executive reporting. The role emphasizes leveraging ServiceNow, CSDM, and BI tools to deliver actionable insights and dashboards for leadership.

The candidate will combine technical platform knowledge with strong business analysis and communication skills to support strategic decisions and operational excellence.