Senior ITAM Systems & Process Analyst

lplfinancial; Fort Mill (SC); On-site; USD 90,000 - 140,000; Full time

Job summary

LPL Financial seeks a Senior ITAM Systems & Process Analyst to design, govern, and continuously improve IT Asset Management processes and ServiceNow capabilities across software, hardware, and vendor programs. You will partner with stakeholders, auditors, and delivery teams to translate business needs into scalable workflows and controls.

Responsibilities include platform administration, governance documentation, data analysis, testing coordination, and operational readiness to ensure compliant,

Qualifications

• Experience administering ServiceNow ITAM-related capabilities.
• Ability to translate business requirements into technical specifications.
• Knowledge of ITAM governance, controls, and compliance.

Responsibilities

• Administer and maintain ServiceNow ITAM platform capabilities.
• Document and support ServiceNow catalog solutions and forms.
• Collaborate with platform engineering to implement enhancements.
• Support governance and operating standards.
• Facilitate discovery sessions and requirements gathering.
• Translate requirements into designs and workflow documentation.
• Support ITAM policies, controls, and governance artifacts.
• Assist with asset lifecycle and entitlement management.
• Coordinate UAT and testing for upgrades and releases.
• Perform data analysis to identify improvement opportunities.
• Develop procedural documentation and SOPs.
• Coordinate onboarding and access management.

Skills

ServiceNow

Process design

Requirements analysis

Data analysis

Governance

Automation

Testing coordination

Documentation

UAT coordination

Stakeholder mgmt

Release readiness

Tools

ServiceNow

Job description

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

The Senior ITAM Systems & Process Analyst is responsible for the design, administration, governance, and continuous improvement of IT Asset Management (ITAM) processes and ServiceNow platform capabilities supporting enterprise asset, software, hardware, technology vendor, and compliance programs.This role serves as a liaison between business stakeholders, IT asset management teams, platform engineering teams, governance functions, auditors, and project delivery teams to translate business requirements into scalable workflows, controls, automation opportunities, operational processes, and governance frameworks.The position provides expertise in ServiceNow administration, process design, regulatory compliance support, catalog development, reporting, testing coordination, data analysis, and operational readiness activities to help ensure effective execution of enterprise asset management objectives.

Responsibilities

ServiceNow Platform Administration & Configuration

Administer and maintain ServiceNow ITAM-related platform capabilities, including request fulfillment, catalog items, workflows,forms, and supporting configurations.

Document and support ServiceNow catalog solutions, intake forms, order guides, and automation opportunities.

Partner with platform engineering teams and Developers to evaluate, test, and implement platform enhancements and upgrades.

Support platform governance and adherence to approved ServiceNow practices, documentation expectations, and operating standards.

Requirements Analysis & Process Design

Facilitate discovery sessions and requirements gathering with business stakeholders.

Translate business requirements into technical specifications, functional designs, process maps, and workflow documentation.

Identify opportunities to streamline and automate operational processes through ServiceNow capabilities.

Serve as a business-to-technical translator across ITAM, Vendor Operations, SAM, HAM, procurement, and platform stakeholder groups.

ITAM Governance & Compliance Support

Support development and maintenance of ITAM policies, standards, procedures, controls, templates, and governance documentation.

Perform gap assessments against regulatory, audit, and internal control requirements.

Partner with compliance, risk, audit, and operational stakeholders to identify remediation opportunities and operating model improvements.

Produce documentation and evidence supporting governance reviews, audits, and compliance initiatives.

Asset Lifecycle & Entitlement Management

Support software and hardware asset management processes throughout the asset lifecycle.

Assist with entitlement analysis, license governance, provisioning workflows, software compliance activities, and data quality investigation.

Participate in designing processes that improve asset visibility, entitlement accuracy, lifecycle governance, and exception handling.

Collaborate with internal stakeholders to improve consistency between asset, entitlement, request, and operational records.

Testing, Validation & Release Readiness

Coordinate User Acceptance Testing (UAT) activities for upgrades, enhancements, catalog changes, and platform releases.

Develop testing plans, test scenarios, validation procedures, and execution documentation.

Facilitate stakeholder participation during testing and release activities, including documenting responsibilities and readiness expectations.

Track issues, validation outcomes, remediation needs, and post-release follow-up items.

Data Analysis & Continuous Improvement

Conduct operational analysis to identify process gaps, inefficiencies, control weaknesses, and improvement opportunities.

Analyze ITAM and ServiceNow data for trends, workflow enhancements, reporting needs, and automation candidates.

Develop recommendations that improve operational performance, governance maturity, user experience, and process consistency.

Support reporting initiatives and data-driven decision making across ITAM and Vendor Operations.

Documentation & Knowledge Management

Develop and maintain procedural documentation, SOPs, templates, process flows, work instructions, and governance artifacts.

Ensure operational documentation remains current and aligned to approved processes and system-of-record expectations.

Maintain centralized repositories of operational and governance documentation.

Support organizational knowledge management and process standardization initiatives.

Operational Readiness & Team Support

Coordinate onboarding activities, access requests, distribution lists, shared mailboxes, security groups, collaboration tools, and platform access n