Senior IT Technical Support Leader (Global)

Talantir; Salt Lake City (UT); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Ivanti is seeking a Senior Manager of IT Technical Support to lead a globally distributed team spanning US, EMEA, and India. You will own IT service delivery, guide incident management, and ensure SLA adherence while driving efficiency and high-quality support across data center, cloud, and desktop environments.

You will mentor engineers and support specialists, build leadership capability, and partner with engineering, security, and product teams to deploy upgrades, automation, and scalable

Qualifications

• 8+ years in IT technical support or service delivery.
• 5+ years leading teams across multiple countries/regions.
• Bachelor's degree in CS/IT or related field; equivalent work experience.
• Proven history of improving SLAs and reducing MTTR in complex environments.
• Experience with data center, cloud, and enterprise networking environments.

Responsibilities

• Lead a globally distributed IT technical support team (US/EMEA/India) and align with company goals.
• Own IT Service Delivery, monitor SLA adherence, and drive improvements in service quality.
• Develop people-management strategies, mentoring and succession planning.
• Deliver advanced troubleshooting across data center, cloud, desktop, and network environments.
• Partner with engineering, security, and product teams to enable rapid issue resolution and upgrades.

Skills

Global team leadership

SLA & MTTR optimization

Incident management

Cross-functional collaboration

Education

Bachelor's degree in CS/IT or related field

Tools

Azure

AWS

Windows OS

Mac OS administration

Microsoft Entra

Security & Endpoint Management

Job description

Ivanti is seeking a Senior Manager of IT Technical Support to lead a globally distributed team spanning US, EMEA, and India. You will own IT service delivery, guide incident management, and ensure SLA adherence while driving efficiency and high-quality support across data center, cloud, and desktop environments.

You will mentor engineers and support specialists, build leadership capability, and partner with engineering, security, and product teams to deploy upgrades, automation, and scalable